Our Key Figures
95 customer relationship centers and 90K workstations in 13 countries
Number of clients
Over 400 clients worldwide
Number of employees
1,757 Million USD in 2016
1. We Are Atento:
Market leader in Latin America (17% of the region's market share in 2016 according to Frost & Sullivan).
Biggest player in key markets, such as Brazil, Mexico, Argentina, Peru and Chile.
Gartner Magic Quadrant: Included in the "Leaders" category for Contact Center BPO in the Gartner Magic Quadrant report.
Change to: 17% - market share in the region in 2016, according to Frost & Sullivan.
At Atento, we understand what consumers expect and we captivate them to create a special bond between brands and their customers.
We contribute to the success of companies by guaranteeing the best consumer experience by incorporating customer journey services and high-value solutions, supported by an innovative digital platform and by our approach to transforming processes to skillfully transform business and drive results at companies.
We do this by delivering a unique experience that generates value for our customers and their consumers. This is possible thanks to an exceptional combination of our people, solutions and channels.
Atento stands out as the biggest supplier of customer relationship services and solutions in Latin America and is among the top five worldwide. Our significant operational presence in Latin America and Spain means that we are able to provide support to customers in local markets and supply a nearshore leadership solution for companies in the USA.
We develop lasting relationships with customers, thanks to our in-depth knowledge of the sectors and cultural environments in which companies operate. As a result, we provide innovative ideas for our customers' businesses and have become a reliable partner when it comes to meeting the growing needs of their consumers.
Our team of over 150,000 driven employees is an essential factor in the success of our business model as well as a competitive advantage. This is reflected in our position as the only BPO / CRM companies among the 25 best companies to work at, in 2016, as ranked by the Great Place to Work Institute.
Atento Customer Journey Services
Through various points of contact, we provide Omni and Multi-Channel experiences
We execute Sales, Customer Service Center, Technical Support, Collections and Back Office services. Our vast experience allows us to expand customer offerings through Digital technologies and Analytics.
Using our consultative approach, we understand the best consumer journey, offering innovative and customized solutions that go above and beyond the company's business needs.
Atento Business Process Transformation
Designed to provide a new approach to your business process, aimed at offering the best customer journey.
Our management consulting methodology includes understanding our clients' operational problems and proposing "HOW IT IS" and "HOW IT SHOULD BE" scenarios for their business. In addition, using our Command Center's structure and the Quality Assurance areas, we track performance of the main metrics, improving the business's results.
With Falconi as a partner, Atento has enhanced its capacity to implement the entire transformation of business processes for companies, from strategic to operational aspects.
Digital marketing tools, automation of front and back office client processes and a robust omnichannel platform for efficient results to manage and retain customers.
The Atento Digital platform relies on high aggregate value solutions to drive our clients' digital transformation processes, taking maximum advantage of existing systems.
Our main offering includes a range of tools that enhance the digital capabilities of our services in the customer journey, such as sales, Customer Service Center, technical support and collections.
All of which are provided through Atento's omnichannel platform, integrating traditional and digital channels.
It furthermore includes consulting resources, a lab and the use of analysis tools and automation to improve the efficacy and efficiency of processes related to the customer.
Atento Industry Specific Solutions
With the combination of Customer Journey Services, the Atento Digital platform and our consultative approach, we offer specialized solutions, designed to leverage the results of companies in specific sectors, such as telecom, banking, financial services, insurance and health services.
Our solutions are delivered with a combination of best market practices, advanced technology and quality assurance, with the highest level of specialization and customization, making us a key component in our clients' value chain.
Mission and core values
Atento's unique culture reflects our mission, corporate values and guiding principles. These define our behavior as a company, emphasize teamwork and innovation and inspire our people to have total dedication to the client.
We make companies successful by guaranteeing the best customer experience for their clients
We are committed to our clients' success.
We work with passion, enthusiasm and with the drive to be better each day.
We act with integrity, true to our values, defending what we believe in and taking responsibility for our actions.
We guarantee trust, transparency and respect in our relationships with all our stakeholders (clients, employees, suppliers, society and shareholders).
Our guiding principles
We work as a team, understanding our clients' needs locally but leveraging our multinational capabilities and scale
We encourage the spirit of entrepreneurship and innovation
We are efficient, agile and streamlined to create value for our clients
We put passion into everything we do, motivated by the desire to be better, with the ambition to achieve our goals
We are disciplined financially and operationally
We are proud to build a great place to work