Digital Solutions

 

Online Sales

Our online sales solutions encompasses a 100% digital platform developed to sell any product or service. It contributes to defining commercial and digital marketing strategies, while we generate better qualified leads and optimize results based on analytics.

With a view to increasing conversion, we manage the entire process, from pre-sales to post-sales, combining digital marketing (with lead collection, enrichment and analysis) with our execution and management capacity, achieving sales 100% online or with chat-based human support.

It includes utilities such as  integrated multichannel support (active chat, bot, contact us); credit bureaus integration, anti-fraud module, and digital back office integration for online process management.

Omnichanel Customer Care

Our solution includes monitoring and interacting on social media, to map, quantify and classify relevant consumer feedback on the brand, products and services. We enable a unique view of the customer, integrated with the service and CRM platforms, with problem-solving action.

It includes the use of bots and virtual assistants, providing an online, problem-solving service, guaranteeing the best experience for the end consumer.  Our specialized team offer consulting, design, implementation and management of the digital relationship, providing a unique vision of the client and greater consumer engagement. This enables us to help our customers create an effective, detailed guideline for this channel, with voice, response limits, crisis management and scheduling.

Smart Back office

We offer a comprehensive, integrated platform designed to support demand from companies in different sectors, covering the entire relationship cycle, from support to back office services. We are able to manage all pre- and post-sale processes, with unique knowledge and experience in providing end-to-end solutions that cover all back office processes, such as OCR/ICR capture, form validation, decision-making support, contract creation and management, EDM (Electronic Document Management), and more.

All of this expertise was expanded with the acquisition of a controlling stake in Interfile, a leading provider of BPO services with a robust technological platform and significant focus on credit solutions for the banking and financial services, insurance, healthcare and education sectors in Brazil.

Digital Technical Support

From self-service to solving complex technical problems, we have developed a very efficient online support solution, involving different areas and omnichannel follow-up with the client until the case is resolved.

We have services that cover portal development, generation and management of online content to provide technical support, simulators, tutorial videos, animations, bots, smart FAQs, community management, social media and support videos.

By using bots, we guarantee a more streamline, effective support in a wide variety of channels, such as SMS, Telegram, chats, instant messaging and customized portals. We have state-of-the-art technology and a specialized methodology, enabling a contact that is faster, more cost efficient and productive, in addition to a higher resolution index in the initial interaction.

Digital Collections

It functions with all collection types, obtaining greater conversion and results at a lower cost, through 100% digital channels, bots and virtual assistants, in addition to a web portal for debt renegotiation. It is based on dynamic strategies and channel segmentation, through advanced Big Data and Analytics tools.

Our clients have access to a number of resources, such as the virtual agent, which enables activation by telephone or a messaging app, without the intervention of a human operator, obtaining a promise of payment in a quick and standardized way.

The web portal, a customized self-service channel, enables clients to choose the best option for debt settlement.

Our Digital Collections offer was further strengthened with the acquisition of R Brasil, one of the leading collection services for large clients in the finance, telecommunication and retail sectors in Brazil with a robust and unique technological platform.

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