locations
locations

Colombia

We bring value to our customers with a broad portfolio of services and solutions.

Atento is the leading company for Business Process Outsourcing and Customer Experience Management services (BPO and CEM) in Latin America and Spain and the only one in its sector to be recognized as one of the 25 Best Multinationals at Which to Work, according Great Place to Work.

We believe the only way to achieve and maintain such a leading role is to become a true business partner for each of our clients.  Atento achieves this through the flawless implementation of world-class customer experience solutions and innovative omnichannel experiences, while maintaining optimum levels of service, proprietary and mainstream technology and world class analytics. 

In Colombia, we began our operations in 2000 and today we are among the leaders of the customer relationship management industry, with eight centers countrywide holding over 5,900 workstations and 7,500 employees.

We currently work with a considerable number of companies from different sectors primarily those in telecommunications, banking and financial services, healthcare, retail and public administration.  

Atento Colombia is distinguished for becoming the first company in the CRM/BPO sector to be included in the Best Places to Work ranking published by Great Place to Work in Colombia.

 

 

Our Figures

Number of employees

More than 7,500

Number of workstations

5,900

Number of centers

8

Languages

Spanish and English

Awards, Acknowledgements and Certifications

Great Place to Work

We were the first Contact Center Company to enter the GPTW ranking, with top place in the category of companies with more than 500 employees in Colombia.

Excellence Award

Bronze in the 2012 Excellence Awards with our client Whirlpool in the category of Best Contact Center and Contact Center Strategy.

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