locations

Guatemala

Atento is a leading company in the Customer Relationship Management (CRM) and Business Process Outsourcing (BPO) sector in the Central American market.

Atento is the leading company for Business Process Outsourcing and Customer Experience Management services (BPO and CEM) in Latin America and Spain and the only one in its sector to be recognized as one of the 25 Best Multinationals at Which to Work, according Great Place to Work.

We believe the only way to achieve and maintain such a leading role is to become a true business partner for each of our clients.  Atento achieves this through the flawless implementation of world-class customer experience solutions and innovative omnichannel experiences, while maintaining optimum levels of service, proprietary and mainstream technology and world class analytics. 

In Guatemala, we initiated our operations in 2000, becoming one of the pioneers of the customer relationship management industry in the country. Today, our innovative onshore and offshore solutions are the foundation for our businesses in Guatemala where we are a reference in the national BPO / CRM market and also a leading provider for U.S.-based companies nearshoring CRM / BPO services to Latin America.

We currently work with a considerable number of companies from different sectors primarily those in telecommunications, banking and financial services, healthcare, retail and public administration.

Atento Guatemala and our operations in Central America have been ranked over the years as one of the Best Places to Work in the region by Great Place to Work.

Our Figures

Number of employees

2,344

Number of workstations

1,527

Number of centers

4

Languages

Spanish, English and Maya

Awards, Acknowledgements and Certifications

Great Place To Work CAM and Caribbean

In the multinational workplace category, Atento was ranked 10th in Central America (Guatemala, Puerto Rico and El Salvador) for the 2013 edition.
In the category of “more than 1.000 employees”, Atento in Guatemala was ranked 11th.

Corporate Social Responsibility (SRC) Award

During seven years in a row, Atento Mexico and CAM have been recognized as a Social Responsible Company.

Top Company

Atento Guatemala has reached the first place in country division, a second place in brand division and fifth in global division.

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