With over a decade of experience, we are leaders in the Business Process Outsourcing (BPO) and Customer Relationship Management (CRM) sectors in Spain.
Atento is the leading company for Business Process Outsourcing and Customer Experience Management services (BPO and CEM) in Latin America and Spain and the only one in its sector to be recognized as one of the 25 Best Multinationals at Which to Work, according Great Place to Work.
We believe the only way to achieve and maintain such a leading role is to become a true business partner for each of our clients. Atento achieves this through the flawless implementation of world-class customer experience solutions and innovative omnichannel experiences, while maintaining optimum levels of service, proprietary and mainstream technology and world class analytics.
We are a leader in the BPO / CEM market in Spain where we initiated operations in 1999. We are also recognized as one of the most innovative companies in the country with the ability to deliver the best customer experience through end to end solutions, our integrated multichannel platform, and the investment in new technologies.
Today we today we operate 14 customer relationship centers accounting for more than 5,400 workstations and over 10,400 employees.
We currently work with a considerable number of companies from different sectors primarily those in telecommunications, banking and financial services, healthcare, retail and public administration.
Number of employees
More than 10.200
Number of workstations
More than 5.500
Number of centers
Spanish, Catalan and English
Awards, Acknowledgements and Certifications
Great Place to Work
For the fourth year in a row, Great Place to Work recognizes Atento as a great place to work in Spain, with first place in the list of companies with more than 1,000 employees in 2014.
In 2015, we renewed our certification as a Top Employer in Spain from the CRF (Corporate Research Foundation). We are the first company in the sector to receive this distinction.
Atento was once again certified by Madrid Excelent in 2014. We are the first company in the sector to receive the accreditation.
Platinum Contact Centers Awards 2014
Atento was recognized as The Best Customer Service Operation in Utilities sector.
Two agents from Atento in Spain won the 2015 Fortius awards as Best Agent for Outbound Calls and Best Agent for Inbound Calls.
CRC Gold Award, Excellence in Customer Services
In 2013, Atento won four awards in the categories: Best Contact Center in Quality Management, Best Inbound Sales Operation, Best Customer Service Operation, and the special Discatel award, for Corporate Social Responsibility.