press-releases
press-releases

Press Releases

Oct
30

Atento Clear Leader of the Latin American Contact Center Outsourcing Services Market

  • Leadership position based on market share figures published by consulting firm Frost & Sullivan1
  • Atento is the clear leader in Latin America with 17% market share
  • Atento is also the leader in key markets such as Brazil, Mexico (domestic market2), Argentina, Chile and Peru

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Oct
26

Atento and FALCONI sign strategic alliance to provide integrated management consulting and outsourcing services for all types of organizations

  • Atento and FALCONI bring their core capabilities together to help companies achieve efficiency and outstanding results through the integration of management consultancy and outsourcing solutions

 

 

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Oct
16

The ECHO LATAM awards recognize Atento´s customer experience solutions developed for Movistar and Santander

  • The ECHO LATAM, formerly known as AMAUTA, are the most important awards in the direct and interactive marketing industry in Latin America
  • In the 2017 edition, Atento has been recognized together with Movistar and Santander for its virtual customer care solution and its automated credit management solution through SMS

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Oct
06

Atento´s digital solutions enhance customer experience and increase efficiency across the banking value chain

  • Atento presented at Fintech Americas 2017 its wide range of digital solutions for the banking and financial services sector
  • Atento´s financial services digital offering encompasses solutions such as online sales, omnichannel customer care, credit origination, smart back office and digital collections among others
  • The offering is part of Atento Digital´s customized portfolio to serve banks and financial services providers in the age of the digital consumer

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Oct
05

Atento and Repsol receive award for Best Customer Service in Spain

  • Repsol´s customer service provided by Atento received the CRC Gold Award for excellence in customer services and business process outsourcing management in Spain
  • Repsol´s customer service, which has already been recognized in other editions of the CRC Gold Awards, has integrated in 2017 social media channels and instant messaging via WhatsApp, which form part of the value offer of Atento Digital, Atento's digital business unit
  • Atento's solution for Repsol also operates under the COPC (Customer Operation Performa

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Sep
13

Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age

  • Atento Digital´s unique combination of technology, intelligence and talent helps clients delivering digital´s full potential across the entire customer lifecycle
  • The new business unit was presented in Spain by José María Pérez Melber, Managing Director of Atento Spain, and David Cardoso, Atento Digital Global Director, following the recent global launch that took place in Brazil
  • Digital services currently account for 12% of Atento’s business activity in Spain

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Aug
15

Atento recognized as one of the Best Companies to Work for in Brazil in 2017

  • This is the 5th year the company has been included in the Great Place to Work® ranking in Brazil
  • The company is also one of the 25 Best Multinational Companies to Work for in Latin America and the World according to Great Place to Work®
  • Today, Atento employs more than 78,000 people in Brazil

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Aug
14

Atento Reports Fiscal 2Q17 Results Highlighted by Continuation of Topline Growth, Debt Refinancing Enhances Capital Structure and Reduces Interest Expense

  • Focused growth strategy drove 2.4% increase in consolidated revenues and 8.5% in multisector:
    • Strong growth in revenue from Brazil, up 5.8%
    • Revenues from multisector up 390bps to 60.5%
    • Improved revenue mix, with higher value-added solutions up 330bps to 26.3% of revenue in Q2 2017
  • Adjusted EBITDA margin of 11.1% in Q2 2017, with year-to-date 2017 margin of 11.3% in line with FY 2017 guidance
  • Operating cash flow reached $30 million in Q2 2017, free cash flow before interest and acquisitions of $15.4 million
  • Rev

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Aug
11

More than 1,000 volunteers of Atento will answer calls to raise funds for UNICEF in Argentina

  • This is the fifteen-consecutive year that Atento Argentina volunteers will be answering calls to raise funds for UNICEF during the “Un Sol para los Chicos” telemarathon
  • The calls will be received at Atento’s contact centers located in Argentina in Martínez, Mar del Plata, Córdoba, Chaco and Tucumán
  • All funds raised will go directly to UNICEF to help and promote their activities to defend the rights of every child

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Aug
10

Atento Appoints Rodrigo Llaguno as Mexico Regional Director

  • An accomplished professional with extensive experience in general management roles in Latin America, Rodrigo Llaguno has unique expertise leveraging customer experience as a source of growth in service companies

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Aug
09

Atento Appoints Michael L. Flodin as US & Nearshore Regional Director

  • The appointment strengthens Atento's ongoing focus and growth in the US Nearshore market
  • Michael L. Flodin has over twenty-five years of experience in the CRM/BPO industry helping companies to deliver a customer centric vision through the combination of operations performance, technology based innovation and increased customer satisfaction

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Aug
01

Atento Opens New Customer Relations Center in Roque Saenz Peña, Argentina

  • This is the second customer relations center opened by Atento in the Argentinean province of Chaco, making it one of the most dynamic companies in the region
  • Chaco provides access to a broad base of qualified professionals with a high degree of motivation, favoring Atento’s expansion in the region
  • Atento will hire 200 professionals during an initial phase of this center

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Jun
30

Atento Announces Strategic Partnership with Keepcon to Expand Artificial Intelligence and Automatization Capabilities

  • Transaction reinforces the continued progress of Atento’s strategic growth initiatives
  • Expands penetration into higher value-add solutions, aligned with the launch of Atento Digital

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Jun
29

Atento Launches Digital Business Unit to Drive Customer Experience in the Digital Age

  • Atento Digital´s unique combination of technology, intelligence and talent helps clients delivering digital´s full potential across the entire customer lifecycle
  • New business unit strengthens Atento´s ongoing focus on CRM/BPO digital services, a $1 billion market in Latin America estimated to grow at an 11% rate in 2017
  • Atento Digital signs strategic partnership with Keepcon, leading provider of semantic technology to expand Artificial InteI and automatization capabilities of Atento´s omnichannel platform

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Jun
21

Atento receives the 2017 Socially Responsible Company distinction (Distintivo ESR) in Mexico, Argentina and Peru

  • The Socially Responsible Company distinction (Distintivo ESR Empresa Socialmente Responsable in Spanish) is one of the most important recognitions in the field of corporate social responsibility in Latin America
  • It is awarded to companies that maintain high standards in working conditions, corporate ethics, engagement with the community and environmental protection

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Jun
20

Atento receives the 2017 Titans of Finance award in Spain

  • Atento won in the category of Efficient Companies for its digital transformation process and its technological solutions
  • Digital economy companies were strongly represented in this 8th edition of the awards sponsored by Foro ECOFIN

 

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Jun
14

Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil

  • The company also won five awards granted by the Brazilian Association of Direct Marketing (ABEMD) for the solutions developed for its customers Fiat, Motorola, Santander, Sony and Ford
  • The ABEMD awards recognize the best solutions in the direct marketing industry in Brazil. They analyze the strategy, planning, creativity and results of each solution

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Jun
14

Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association

  • The company also won five awards granted by the Brazilian Association of Direct Marketing (ABEMD) for the solutions developed for its customers Fiat, Motorola, Santander, Sony and Ford
  • The ABEMD awards recognize the best solutions in the direct marketing industry in Brazil. They analyze the strategy, planning, creativity and results of each solution

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Jun
13

Atento Completes Acquisition of Majority Stake in Interfile Leading Provider of BPO Services in the Financial Services Sector in Brazil

  • Combination creates the leading provider of credit origination BPO solutions in the Latin America market
  • Transaction demonstrates continued progress of Atento’s strategic growth initiatives – expands penetration into higher value-add solutions

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Jun
06

Chevrolet awarded for its social media customer service solution developed by Atento in the southern region of Latin America

  • The solution has been developed for Chevrolet by Atento, the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America
  • Chevrolet and Atento received the 2017 LATAM Gold award for Best Business to Consumer Strategy in customer relationship management
  • The LATAM awards are one of the most important recognitions in the Latin American CRM/BPO sector, granted by the Latin American Alliance of Customer Interaction Organizations (ALOIC in its Spanish initia

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May
31

MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain

  • Atento has developed a multichannel solution for MediaMarkt with a strong digital component ensuring best customer experience for online sales platforms
  • Atento will provide customer relationship services for MediaMarkt´s Digital Store and e-commerce platform in Spain
  • The collaboration with MediaMarkt drives Atento's commitment to diversify its portfolio of clients and solutions in Spain

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May
24

Atento recognized as one of the Best Places to Work for in Latin America in 2017

  • For the seventh consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America
  • In addition, according to Great Place to Work®, the company is also one of the 25 Best Multinationals to Work for in the World in 2016

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May
23

Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO

  • Gartner evaluates firms on completeness of vision and ability to execute
  • Atento named a Leader for fourth consecutive year

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May
16

Atento renews its COPC® certification for the services provided to Repsol in Spain

  • COPC® (Customer Operation Performance Center) is one of the most demanding certifications in the customer relationship services industry
  • Operations that adhere to COPC® methodology boost customer satisfaction by improving services and quality
  • Atento has renewed the certification for the services that provides to Repsol in Spain after completing a recent audit process
  • Atento's services for Repsol have been recognized as Best Customer Service and Best Utilities Customer Service in Spain in 2016 by the CRC Gold Awards

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May
12

Atento receives 3 LATAM awards for its digital customer experience solutions

  • The LATAM awards are one of the most important recognitions in the Latin American CRM/BPO sector, granted by the Latin American Alliance of Customer Interaction Organizations (ALOIC)
  • In the 2017 edition, the LATAM awards recognized Atento´s digital customer experience solutions and the company´s digitalization of its own process to train customer experience agents

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May
09

Atento Extends Partnership in Brazil with Itaú

Includes End-to-End Collections Solutions, Customer Service and Back Office Services

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May
09

Atento Reports Fiscal 2017 First-Quarter Results

Solid Start in Fiscal 2017 Highlighted by Topline Growth, Maintained Margins and Continued Improvement in Cash Flow

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Apr
28

Atento Announces Prepayment of $27 Million Brazilian Debentures

  • This is the second voluntary prepayment of Brazilian debentures made by the company in the last four months
  • The prepayment is part of its ongoing accelerated pay-down program and stated capital allocation strategy
  • Atento made a previous $30.0 million voluntary prepayment on its Brazilian debt on December 26, 2016

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Apr
21

Atento recognized as one of the best companies to work for in Mexico

  • Atento has received the Great Place to Work® award in the category of companies with more than 5,000 employees for its human resources practices, work climate and culture
  • The company is recognized for the 11th consecutive year by Great Place to Work® in Mexico
  • Atento's strategic objectives include developing the strengths of its employees and providing them with personal and professional growth opportunities

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Mar
21

Atento Announces Agreement to Acquire Majority Stake in Interfile to Expand Credit Origination Capabilities

  • Interfile is a leading provider of BPO services for large clients in the banking and financial services sector in Brazil with a strong focus on credit origination solutions
  • With the acquisition of Interfile, Atento continues to execute on its long-term growth strategy to expand its capabilities to serve increasing demand of BPO services and solutions for the banking and financial sector as well as insurance, health and education sectors

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Mar
21

Atento Reports Fiscal 2016 Fourth-Quarter and Full Year Results

  • Highlighted by Revenue Diversification, Margin Protection and Strong Cash Flow Generation
  • Company Announces Agreement to Acquire Majority Stake in Interfile. A Leading Provider of Credit Origination BPO Services in Brazil

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Mar
09

Frost & Sullivan Recognizes Atento with the Contact Center Outsourcing Services Market Leadership Award in Mexico

  • The market intelligence consultancy firm highlighted the unique transformational growth strategy of Atento Mexico and its end-to-end digital services platform, among other strengths
  • According to Frost & Sullivan, Atento is the absolute leader in the contact center outsourcing services and solutions market in Latin America and Mexico, with a market share of 18.3% and 16.9% respectively

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Mar
06

Efficient Multichannel Management Could Increase Online Sales by 20% According to Report Sponsored by Atento

  • According to the report, eCommerce Evolution and Prospects in Spain 2017, 70% of eCommerce businesses choose multichannel sales
  • The study is based on a survey of over 20,000 Spanish online businesses
  • 56% of online businesses surveyed use customer satisfaction tools

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Feb
27

Atento obtains the recognition Best Sales Agent of the year at the 2016 Fortius awards

  • The Fortius awards are a gold standard for talent in the Spanish CRM/BPO industry
  • Eva Majorelo from the Atento Spain team was named 2016 Best Sales Agent in the country

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Feb
22

Fleury Group recognizes Atento as its best provider during 2016 in Brazil

  • Fleury Group is the leading provider of private healthcare services in Brazil

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Feb
08

Atento receives the Top Employer certification for the seventh year running in Spain

  • Atento is the only company in the customer relationship sector to obtain the Top Employer certification in 2017 in Spain, according to the annual study prepared by the Top Employers Institute
  • Top Employer certification recognizes the quality of working conditions that companies offer their employees and excellence in their practices to foster and develop talent at all levels
  • Atento was also recognized as one of the 25 World´s Best Multinational Workplaces in 2016 according to Great Place to Work

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Dec
07

Atento is Once Again Among the Top 3 Best Companies to Work for in Peru

  • Atento Peru was recognized by Great Place to Work®, for the 12th year running, in the “More than 1,000 employees” category
  • The only CRM/BPO sector company included in this prestigious ranking in Peru
  • Atento was also recognized in 2016 as one of the 25 Best Multinationals to Work for in the World, and one of the Best Multinationals to Work for in Latin America

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Nov
30

Atento is one of the Best Places to Work in Argentina for the 10th year in a row

  • Atento Argentina was recognized by Great Place to Work® in the category of “More than 1,000 employees”
  • The only CRM/BPO sector company repeatedly included in this prestigious ranking
  • Atento was also recognized in 2016 as one of the World´s 25 Best Multinational Workplaces, and one of the Best Companies to Work for in Latin America

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Nov
17

Atento’s customer experience solutions win eight AMAUTA awards

  • AMAUTA are the most important awards in the direct and interactive marketing industry in Latin America
  • Atento is the CRM/BPO sector company to receive most AMAUTA awards over the years

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Nov
09

Atento Reports Fiscal 2016 Third-Quarter Results

Solid Performance in Line with Strategy to Protect Margins and Generate Cash

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Nov
08

Atento Clear Leader of the Latin American Contact Center Outsourcing Services Market

  • Leadership position based on market share figures published by consulting firm Frost & Sullivan
  • Atento is the clear leader in Latin America with 18.3% market share, a 9-point advantage over its closest competitor
  • Atento increases leadership position in key markets such as Brazil, Mexico, Chile and Peru

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Oct
28

Atento inaugurates a new customer relationship center in Colombia

  • The center provides end-to-end customer experience solutions to leading firms in the banking & financial services, telecommunications and industry sectors

 

 

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Oct
26

Atento Named One of the 25 World’s Best Multinational Workplaces of 2016 by Great Place to Work®

  • Atento was recognized as one of the world´s best workplaces for the fourth consecutive year
  • Only CRM/BPO company included in the ranking
  • Atento was also recognized by Great Place to Work®, as one of the Best Places to Work in Latin America in 2016

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Oct
06

Atento recognized with the 2016 CRC Gold Award for Best Outsourcer in Spain

  • The 2016 CRC Gold Award for Best Outsourcer recognizes excellence in customer services and business process outsourcing
  • CRC Gold are the leading CRM/BPO industry awards in Spain
  • Atento also received the award for Best Customer Service Operation (SAC) for their solutions developed for Repsol and was again given the Award for Best Business Process Outsourcing Operation (BPO) for services provided to Samsung

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Sep
30

Atento Completes the Sale of its Operations in Morocco to Intelcia Group

  • Sale encompasses Atento´s operations in Morocco that provide service to the French and Moroccan markets
  • Transaction allows Atento to continue to strengthen its focus on core markets in Spain and the Latin America region

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Sep
06

Atento Acquires Majority Stake in R Brasil Soluções to Expand Collections Capabilities

  • Acquisition is latest display of Atento’s ambitious long-term growth strategy, expands capabilities to serve increasing demand for end-to-end collections solutions
  • R Brasil Soluções is a leading provider of collections services for large clients in the financial services, telecommunications and retail sectors in Brazil

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Aug
30

The Telecommunications Sector in the Context of Digital Transformation in Latin America

  • Frost & Sullivan publishes a report sponsored by Atento on the impact of digitalization on Latin American telcos
  • Highly-competitive conditions and a growing level of digitalization pose challenges and opportunities for telecommunication operators and the way in which they relate to their customers
  • Telcos should take advantage of their central position within the digital transformation in order to turn it into a driver for strategic growth

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Aug
05

Atento Announces the Sale of its Operations in Morocco to Intelcia Group

Sale encompasses Atento´s operations in Morocco that provide service to the French and Moroccan markets

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Aug
02

Atento Reports Fiscal 2016 Second-Quarter Results

Strong Growth in Americas; Improvement in Profitability and Free Cash Flow

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Jun
28

Atento Receives Global Customer Award in the Commercial category at Verint Global Conference

Verint granted Atento outstanding customer service honor at Verint Engage™ 2016 Global Customer Conference. Leader in customer relationship management and BPO services, Atento is recognized for excellence in processes and operations management

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Jun
24

Atento Spain receives two awards at the 2016 Platinum Contact Center Awards

It won Best Customer Service Experience in Energy for its work with Repsol and Best Customer Service Experience in Citizen Services for the 060 service. The Platinum Contact Center Awards recognize the highest quality in customer service and technological innovation

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Jun
08

Atento selected Agency of the Year in the Contact Center Category by the Direct Marketing Association of Brazil

The company also won six awards granted by the Brazilian Association of Direct Marketing (ABEMD) for the solutions developed for customers Santander, Mapfre, GPA, Ford and Sony

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Jun
02

Atento Contact Center of the Year in Brazil

The company was recognized during the 17th edition of the Consumidor Moderno Awards for Excellence in Customer Service. Granted by Consumidor Moderno magazine, the award is a reference in the CRM BPO sector in Brazil and one of the most comprehensive studies to assess the quality of customer service in the country

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May
20

Atento recognized as one of the Best Places to Work in Latin America 2016

For the sixth year running, Atento is one of the 25 Best Multinationals to Work For in Latin America. The company is also one of the 25 Best Multinationals to Work for in the World, according to Great Place to Work®

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May
05

Atento Recognized as Socially Responsible Company for the Fourth Year in Peru

This certificate is awarded to companies for their high standards in working conditions, business ethics, engagement with the community and environmental protection

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Apr
27

Atento recognized for the seventh year as one of the best companies to work for in Mexico

Only company in the CRM/BPO sector selected by Great Place to Work® among the top 10 companies to work for in the + 5,000 employees category

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Apr
20

Atento Receives New COPC® Certifications for its Customer Relationship Services for Movistar in Chile and Repsol in Spain

COPC® is one of the most demanding certifications in the customer relationship services industry and is based on a high-performance integrated management model

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Apr
15

Atento HR Director Iñaki Cebollero Recognized as a Great Place to Work ® Ambassador in Spain

Atento was recognized as one of the World's 25 Best Multinational Workplaces in 2015 by Great Place to Work®

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Mar
10

Atento opens new customer relationship center in Valparaiso, Chile

This is the first Atento customer relationship center in the Quinta region of Chile and it will create 400 jobs. The center is a referent in the CRM/BPO industry in the country for the development and implementation of next-generation customer experience solutions

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Mar
08

Atento Reports Fiscal 2015 Fourth Quarter and Full Year Results, Achieves Full-Year Targets for Strong Revenue Growth, Adjusted EBITDA Margin

• Extended CRM/BPO leadership position in Latin America • Consolidated fiscal-2015 revenue grew 9.6%, adjusted EBITDA margin of 13% on constant-currency basis • Revenue from Latin America up 10.2% in the quarter, 12.8% for the full-year • Adjusted EPS up 15.2% in the quarter, 15.7% for the full-year on constant-currency basis • Generated $23.9 million in free cash flow in the quarter, before net interest • Outlined key financial targets for Fiscal 2016

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Mar
01

Atento Appoints Mario Camara Country Managing Director for Brazil

A 15+ year Atento veteran, Mario Camara has led the Banking and Financial Services business unit for Atento in Brazil

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Feb
11

Atento certified as a 2016 Top Employer in Spain

The certification recognizes the leading global organizations in human resource management. Atento is the only Spanish company in the customer relations sector to receive this certification for the sixth consecutive year

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Feb
04

Atento Named a Leader in Gartner´s Magic Quadrant for Customer Management Contact Center BPO

Gartner evaluates firms on completeness of vision and ability to execute. Atento also placed as the company with the highest execution ability among those participating in the research

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Dec
10

Atento Recognized yet again as One of the Best Companies to Work for in Colombia

This is the fourth time in a row that Atento Colombia has been recognized as one of the best companies to work for in the over 500 employees category

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Dec
03

Improving Customer Experience is the Most Effective Strategy for Increasing the Competitiveness of Banks and Financial Institutions

According to the Frost & Sullivan white paper “BPO (Business Process Outsourcing) Trends for the Banking and Financial Services Market”

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Dec
02

Atento Chosen yet again as One of the Best Companies to Work for in Peru

This is the eleventh time Atento Peru has been recognized as one of the best companies to work for in the +1,000 employees ranking

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Nov
18

Atento recognized as the “Best Company to Work For” by Great Place to Work® in Argentina

Atento Argentina was recognized as number 1 in the category of companies with over 1,000 employees

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Nov
12

Atento´s leadership in Latin America recognized with eight AMAUTA awards

The AMAUTA are the maximum distinction for direct and interactive marketing solutions in Latin America. Atento is the only CRM/BPO company recognized during twelve consecutive years

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Nov
09

Atento reports third quarter fiscal 2015 results

9.4% Growth in Revenue Increases Leadership Position in LatAm CRM/BPO Market

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Oct
29

Atento Opens Customer Experience Solutions Center in Mexico

The Center is located in Mexico City and focuses on innovation in the field of customer experience and business process outsourcing. A state of the art facility within the Mexico´s CRM/BPO industry for developing and testing advanced customer experience solutions

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Oct
14

Atento Ranked as One of the 25 World´s Best Multinational Workplaces of 2015

Atento was recognized by Great Place to Work® for the third consecutive year. Only CRM/BPO company included in the ranking

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Oct
13

Atento Appoints Daniel V. Figueirido Chief Commercial Officer

Mr. Figueirido joins Atento to lead all global commercial activities, including marketing and solutions development

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Oct
08

Atento recognized at the 2015 CRC Gold Awards in Spain

The company was recognized with two CRC Gold awards for Best People Management and Best BPO Operation for the service provided to Samsung. CRC Gold are the leading CRM/BPO industry awards in Spain

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Oct
05

Atento Sets Date for Fiscal 2015 Third Quarter Earnings Announces Upcoming Investor Events

Atento S.A. today announced it has set the date for the release of its Fiscal 2015 Third Quarter earnings and the company also announced upcoming investor events.

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Sep
23

Atento receives the European Customer Service Leadership Award from Frost & Sullivan

Frost & Sullivan has recognized Atento's ability to offer end-to-end and sophisticated customer experience solutions that are adapted to companies' needs

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Sep
17

Atento inaugurates a new customer relationship center in Pereira, Colombia

The center provides end-to-end customer experience solutions to leading firms in the banking & financial services, telecommunications and healthcare sectors

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Aug
20

Atento recognized for the 3rd consecutive year as one of the “Best Places to Work” in Brazil

Receives the national certification by Great Place to Work®(GPTW) for maintaining a healthy and motivating working environment for its more than 95 thousand employees in Brazil. Atento has been previously named by GPTW as one of the 2015 Best Places to Work in Latin America for the 5th consecutive year and it is the only company in its sector to be recognized as one of the 25 Best Multinational Workplaces in the world.

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Aug
17

Atento inaugurates its customer relationship center in Guarulhos, Brazil

The new center, located in the State of Sao Paulo, held its official opening ceremony today. The center provides end-to-end customer experience to leading firms in the banking and financial services sector and healthcare industry • It is set to generate 3,000 new jobs. Over 1,600 professionals have already been hired.

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Aug
12

Atento Reports Second Quarter Fiscal 2015 Results

11-Percent Growth in Revenue Increases Leadership Position in CRM/BPO Market. 16-Percent Increase in Adjusted EBITDA

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Jul
22

Atento to Report Second Quarter 2015 Results

Atento S.A. announced today that it will report its second quarter 2015 financial results before the market opens on Wednesday, August 12, 2015.

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Jul
20

Atento opens its Operations Command Center for the EMEA region in Madrid

Atento has opened an innovative Operations Command Center in Madrid to manage, in real time and from a central location, the activity and key processes in its 17 customer relationship centers in the EMEA región.

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Jul
08

Atento Appoints Lynn Antipas Tyson Vice President of Investor Relations

Lynn Antipas Tyson is responsible for communicating the Atento’s strategy, growth prospects, operating effectiveness and financial performance to investors and analysts around the globe.

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Jul
07

Atento inaugurates its customer relationship center in Feira de Santana, Brazil

Atento held the inauguration ceremony for its customer relationship center in Feira de Santana, in the State of Bahía. The center is Atento's third in this State in the northeast of Brazil, with two others located in the capital, Salvador de Bahía.

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Jun
30

Atento receives five LATAM and CIC awards for customer experience

Atento has been recognized with five distinctions at the 2015 LATAM and CIC awards for best customer experience.

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Jun
25

Atento achieves new COPC certifications

The company obtains a new certification in Brazil and renews other 3 COPC standards in Peru.

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Jun
18

Atento Opens State of the Art Operations Command Center in Mexico DF

Atento has opened an innovative Operations Command Center in Mexico DF to serve the Americas Region.

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Jun
03

Atento receives 6 prizes in the 2014 ABEMD awards

Atento has been awarded with 6 trophies (one gold, two silver and three bronze), as well as a special recognition as Contact Center Agency Of The Year.

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May
06

Atento recognized as one of the Best Places to Work in Latin America 2015

For the fifth year in a row, Atento has been recognized as one of the Best Places to Work in Latin America 2015 by Great Place to Work (GPTW).

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May
06

New IDC research identifies nearshoring in Latin America as platform for growth for US based companies

International Data Corporation (IDC) released a new whitepaper titled “Nearshore in Latin America as a platform for growth.” The research, sponsored by CRM/BPO supplier Atento, redefines the criteria US-based companies should use when making customer care outsourcing decisions.

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Mar
30

Atento named one of the Best Companies to Work for in Mexico

Atento has been recognized among the best places to work for in Mexico by Great Place to Work® within its ranking of companies above 5,000 employees. This is the ninth year that Atento in Mexico receives this recognition.

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Mar
17

Atento expands operations in Brazil with the opening of a new facility in Campo Grande

Atento S.A. has announced the opening of a new customer relationship center in Campo Grande, in the northwest district of Rio de Janeiro. This is the eighth center that Atento has opened in the metropolitan area and surroundings of the carioca city.

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Mar
10

Atento reports fourth quarter and full year 2014 results

Atento today announced its financial results for the fourth quarter and full year 2014.

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Feb
20

Atento recognized as Top Employer 2015 in Spain

Atento has been recognized as a Top Employer 2015 for the fifth consecutive year in Spain. The certification recognizes the best organizations in terms of employee conditions, talent development at all levels of the organization and continuous effort to optimize employment and labor practices.

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Feb
11

Atento named a Leader in Gartner´s Magic Quadrant for second year in a row

The research and advisory firm places Atento among the leaders of its prestigious Magic Quadrant for Customer Management Contact Center BPO. Evaluation based on completeness of vision and ability to execute.

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Jan
28

Atento to hire 100 new employees in El Salvador fully dedicated to a U.S. fortune 500 client

Atento today announced its plan to hire 100 additional employees in El Salvador, doubling the number of of agents fully dedicated to serve one of Atento's U.S. Fortune 100 telecommunications clients in English.

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Dec
11

Atento announces the sale of its operations in the Czech Republic to Comdata SPA

The transaction allows Atento to continue strengthening the focus on its core markets encompassing the Pan LatAm region as well as Spain and Morocco in the EMEA region Following the operation Atento remains the largest provider of customer experienc

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Nov
19

Atento reports third quarter 2014 results

Atento S.A. today announced its financial results for the third quarter of 2014.

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Oct
24

Atento recognized as one of the 25 World’s Best Multinational Workplaces by Great Place to Work™

For the second year in a row, Atento has been named one of the 25 best multinational companies to work for by the Great Place to Work Institute (GPTW). The ranking, derived from the world's largest annual study of workplace excellence, identifies the top 25 best multinationals in terms of workplace culture.

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Oct
02

Atento rings the NYSE Closing Bell

Alejandro Reynal Atento´s CEO closing the October 2nd sesion at the NYSE.

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Oct
01

Atento S.A. announces pricing of initial public offering

Atento S.A. announced today the pricing of its initial public offering.

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Sep
12

Atento S.A. announces launch of initial public offering

Atento announced that it has commenced an initial public offering of 14,625,000 shares of its ordinary shares pursuant to a registration statement on Form F-1 filed with the Securities and Exchange Commission.

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Apr
30

José María Pérez Melber appointed Atento's new Director for Spain and the EMEA Region

Atento announced that it has appointed José María Pérez Melber as Director for Spain and the EMEA Region.

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Feb
27

Atento among the leaders of the Gartner Magic Quadrant for Customer Management Contact Center BPO

Atento is one of the leaders of the prestigious Magic Quadrant 2013 developed by Gartner Consulting in the area of Customer Management Contact Center BPO, showing the best advancement in 2013 of any of the companies featured in the report. The repor

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Oct
22

Atento, recognized as one of the World’s Best Multinational Workplaces by Great Place to Work

Atento has again been named one of the 25 best multinational companies to work for by the Great Place to Work.

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Jul
30

Atento main sponsor of the 5th edition of the Payment Methods Latam SUMMIT

Over the course of 3 days the Payment Methods Latam Summit brought together 180 credit card and banking professionals from 16 countries at the Eden Roc hotel in Miami.

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Jul
02

John Robson appointed Chief Technology Officer

John Robson will reinforce Atento´s management team in the area of ​​technology.

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Jun
03

Atento’s Salta operation will create 200 new jobs over the coming year

The Secretary for Social Economy and Employment for the Salta province, Nicolás Massafra, inaugurated the newly enlarged center that Atento operates in Salta on behalf of Dr. Juan Manuel Urtubey, Governor of the province.

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Dec
12

Atento embarks on a new era with Bain Capital

Atento is ranked second in the world in the Business Process Outsourcing and Customer Relationship Management sector by revenue, is a leader in all its markets and has outperformed the market over five years of consecutive growth.

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Aug
22

Atento Spain hosts the Public Administration Convention

Close to 50 representatives from different public administration bodies took part in two days of activities, sharing experiences and best practices on Public Information Services, the event was held at the Hotel W in Barcelona on 14 and 15 June.

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Jul
27

Atento Spain hosts the Public AdministrationConvention "Responding to new challenges"

Close to 50 representatives from different public administration bodies took part in two days of activities, sharing experiences and best practices on Public Information Services, the event was held at the Hotel W in Barcelona on 14 and 15 June.

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Jul
12

Atento Spain is awarded for its Social Commitment at the Premios Dirigentes 2012 awards

Atento has been acknowledged once again for its work in people management.

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Jun
12

Atento Spain is awarded for its Social Commitment at the Premios Dirigentes 2012 awards

Atento, multinational company specializing in Business Process Outsourcing (BPO), has been acknowledged once again for its work in people management, receiving an award at the 18th Grupo Dirigentes 2012 for Management Excellence in the Social Commitment category.

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