Atento is one of the leaders of the prestigious Magic Quadrant 2013 developed by Gartner Consulting in the area of Customer Management Contact Center BPO, showing the best advancement in 2013 of any of the companies featured in the report. The repor
27 February 2014
MADRID - Atento is positioned by Gartner as leader in the provision of customer management services in the newly published Gartner 2013 Magic Quadrant for Customer Management Contact Center BPO. In 2013, Atento has shown the greatest advancement of all the companies evaluated by Gartner in the report and is positioned as the absolute leader in the Latin American market.
Alejandro Reynal, CEO of the Atento commented, "Atento is transforming the way companies manage their customer relations through solutions that help them make their customers happier and build long-term loyalty. Customer experience has become a key source of competitive advantage for companies. Our position among the leaders in the Gartner´s Magic Quadrant reflects our understanding of this situation, the value that we deliver to our clients and the solid relationships that we maintain with them. We are very proud to be once again among the leaders of this prestigious research. This achievement is rooted in the work of our over 160,000 employees whose professionalism allows us to deliver best-in-class service in the 16 countries we operate. This recognition is further encouragement to continue working along these lines."
The report of the Magic Quadrant for Customer Management Contact Center, BPO highlights that Atento is the leader in the Spanish and Portuguese speaking CRM / BPO markets in Latin America, Mexico and Spain. The research also highlights that Atento has an excellent, experienced leadership team with a firm idea of focusing on growth, even in new markets such as the US Near-Shore market, and on customized solutions offerings, focusing on integrated multichannel solutions and analytics. In addition, the report contains client opinions which underline the fact that Atento is a company that places a high value on agility and the capacity to respond quickly to needs, to provide value for money services, sector experience and good organizational capacity, as well as the ability to adapt to the culture of each of the countries where it operates.
More information: download report - Gartner's Magic Quadrant for Customer Management Contract Center BPO.
Atento is the leading multinational company in Latin America and the second worldwide in Customer Relationship Management (CRM) services within the Business Process Outsourcing (BPO) sector. Since 1999, the company has developed its business model in 16 countries where it employs over 160,000 people. Atento has over 500 customers to whom it offers a wide range of services using multichannel platforms. Its customers are leading multinational corporations in sectors such as telecommunications, banking and finance, health, consumption and public administration, among others. www.atento.com
About the Magic Quadrant
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.