Verint granted Atento outstanding customer service honor at Verint Engage™ 2016 Global Customer Conference. Leader in customer relationship management and BPO services, Atento is recognized for excellence in processes and operations management
28 June 2016
CHICAGO –Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has named Atento the top Engage Global Customer Award winner in the Commercial category in 2016. This honor was presented at the Verint Engage™ 2016 Global Customer Conference taking place this week at the Hilton Chicago.
Atento, the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the three top providers worldwide, was recognized for its process focus, organization design, and consistent execution across the entire operations lifecycle to deliver the best customer experience. Atento has excelled in the use of innovative technology such as Verint Workforce Optimization™ (WFO) software in their operations to optimize processes such as scheduling, resource pooling and real time quality monitoring. A fundamental component of the Companies approach to operational excellence is Atento´s industry leading global network of Command Centers which drive operational discipline and key processes across 100 customer relationship centers in 14 countries. These hubs centralize and standardize work and integrate projects into the centers through Atento’s global network.
“At Atento we are committed to using the best technology to enhance the performance of our operations and deliver outstanding value to our clients.” Says Michael Flodin, Atento Chief Operating Officer. “Receiving the Engage Global Customer Award in the Commercial category from Verint is a great achievement for us, we are thrilled to be recognized for our efforts in bringing business value and innovation to our clients and their customers.”
“This outstanding Engage Global Customer Award goes to an organization that is considered a ‘great place to work’ by employees worldwide and the leader in the provision of CRM BPO services and solutions in Latin America. Contributing to this success is Atento's ability to integrate technology as part of its human resource processes and workforce optimization”, says Nancy Treaster, Senior Vice President and General Manager, Strategic Operations, Verint Enterprise Intelligence Solutions™. “We’re delighted to honor Atento for its leadership in establishing and managing superior customer service delivery standards across its global network.”
About Verint Engage™ 2016 Global Customer Conference
The Verint Engage™ 2016 Global Customer Conference is dedicated to exploring the drive toward customer engagement optimization; the critical roles an organization’s contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage. Learn more by clicking here.
Atento is the largest provider of customer relationship management and business process outsourcing (CRM BPO) services in Latin America, and among the top three providers globally, based on revenues. Atento is also a leading provider of nearshoring CRM/BPO services to companies that carry out their activities in the United States. Since 1999, the company has developed its business model in 14 countries where it employs more than 160,000 people. Atento has over 400 clients to whom it offers a wide range of CRM/BPO services through multiple channels. Atento's clients are mostly leading multinational corporations in sectors such as telecommunications, banking and financial services, health, retail and public administrations, among others. Atento´s shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2015, Atento was named one of the World´s 25 Best Multinational Workplaces by Great Place to Work® for a third consecutive year. For more information visit www.atento.com