Case Studies


Customer service as a key element in differentiation

Movistar Cross-Selling

Transforming Customer Service into a Cross Selling experience.

Bank Accounts for Salvadorans

Alternative means of transferring money from the USA to El Salvador.

Back Office Auto Loans

Reduce lead-time and eliminate errors in auto loan processes

Payment Data Interchange

Reducing operational costs and increasing customer satisfaction via a swift response service.

Consistent Telephone Debt Recovery

Debt Recovery system specifically adapted to the client's strategic needs

Creating Fans

In search for Customer Service excellence.

Crossing Frontiers

Attracting business opportunities in South America.

Customers for Life

Unique solution for management of the client's technical support and post-sales service.

Centralization of Mexican Market Telephone Sales

Increasing the sales of a particular insurance scheme offered by a bank.

Positioning the Touch of Customer Care

Captures attention and loyalty

Credit factory

Better processes to improve credit services.

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