Automated processes and methologies which ensure the best experience, quality service and results for cardholders and businesses.
Execution of business and operations processes designed for a variety of products in the means of payment sectors, covering the complete value chain including sales, credit analysis, card use management, general requests, complaints and collection for issuers and acquirers.
This solution includes the support for analysis and execution of credit, formalization of all aspects of the contract and support for customer sales and service as well as execution of debt collections.
It includes a significant structured back office component that manages the workflow and analysis processes (physical and digital) guaranteeing greater efficiency in the relationship with the consumer.
- Specialized processes by financial product
- Channel integration (better cost-to-efficiency ratio)
- Social BPM, automatic workload management, interface with the client's software (CRM)
- Big Data and database marketing, mystery shoppers, surveys, speech analytics