The primary form of communication and relationship between a company and its customers.
Atento´s Customer Support solution manages active calls by providing information and responding to suggestions, enquires and claims related to products/services throughout the entire customer lifecycle supported by a variety of omnichannel and multichannel strategies.
Solutions are based on customer type: B2C (Business to Consumer), B2B (Business to Business), profile segmentation (mass, VIP, etc.).
Customer retention activities or cross- and up-selling strategies can also be included and are considered valued sources of additional income for the business. These activities provide information assets, which in the end provide value to the company and help in decision-making processes.