Sales

Increase conversion of sales while guaranteeing customer satisfaction, retention and loyalty.

This robust solution includes all phases of the sales process from identifying potential customers to after-sale actions, maximizing business opportunities and providing excellent customer experience.

Based on our analytical capacity to generate business intelligence, Atento pursues strategies offering greater speed and increased conversion of sales at the lowest cost. To do so, we operate through real-time management, which enables greater control over operations and streamlined decision-making during the sales cycle.

We also integrate and carry out all sales management processes for our clients through the appropriate channel, for each type of offer; whether by phone, SMS, chat, e-mail, VPA – Virtual Personal Assistance and/or any combination of these, both as indipendent channels or through a more holistic approach.

Additional Channels:

Door to Door (D2D): Active selling of the client's products and services. The sales consultants go directly to the customers' environment.

Point of Sale: Promotion of the client's products and services using attention-getting and dynamic activities: product tasting, promotions, distribution of merchandising, restocking shelves and selling, directly at the point of sale.

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