Technical Support

Expert technical assistance when you need it, where you need it, how you need it.

We remotely diagnose, analyze and address technical issues quickly through different service channels, cutting costs and ensuring customer satisfaction.

To guarantee resolution from the first contact with the customer (FCR – First Call Resolution), promoting greater satisfaction and avoiding unnecessary costs, we manage all company technical support processes with the highest quality industry standard and proprietary methodology.

We can act as a single point of contact and comply with aggressive service level agreements (SLAs), solving problems, providing technical information, effectively addressing installation and troubleshooting issues, delivering guidance on device and application usage and maintenance for any products and/or services and managing on-site and repair center services.

Some other available solutions

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