solutions/icons/back-office

Back Office

Productivity and Quality Guarantee

Atento efficiently manages all administration and support services aimed at offering the best solution for your business and ensuring the highest levels of profitability.

Back Office. This includes the automation of routine and repetitive activities, conducting large-volume information and business process management, such as claims management, credit and risk analysis, insurance and "post" care complementary to other products such as Customer Support, Sales and Technical Support.

We work in different market sectors with specific knowledge of the processes native to each of them, and through a consultative approach, we map them out and optimize them.

Atento provides tools for automation and controlling productivity, such as Workflow BPM (Business Process Management), segmentation, prioritization and process distribution (Workload) and ECM (Electronic Content Management) software.

 


ADDITIONAL SERVICES

Value-Added Service:

- Data Inteligence
- Benchmarking
- Survey
- Monitoring and Interaction on Social Networks


Automation:
- IVR (Interactive Voice Response)
- Customer Service for the hearing impaired
- Electronic Documents

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