Insurance Services Management

We build relationships based on trust with policyholders, brokers, and partners, ensuring sales efficiency, quality and agility for the consumer.

Execution of business and operations processes designed for a variety of products in the insurance sector. It covers the complete value chain for brokers, partners and customers including sales, claim management, policy administration, back office and collection.

Complete customer relationship services that cover all phases of the customer lifecycle offering a better experience for insurance customers throughout the sales process, including proposal completion, renewal and policy modification, as well as accident management. In addition, it covers and supports brokerage and other insurance company partners.

  • Specialized processes by type of insurance
  • Channel strategy focusing on the critical moments in the relationship with the customer (e.g., accidents)
  • Social BPM, automatic workload management, mobility software and communication tools
  • Big Data, knowledge management, mystery shopper, surveys, speech analytics



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