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Technical Support

Technical assistance ready for the first contact.

We remotely diagnose, analyze and address technical issues quickly through different service channels, cutting costs and ensuring customer satisfaction.

To guarantee resolution from the first contact with the customer (FCR – First Call Resolution), promoting greater satisfaction and avoiding unnecessary costs, we manage all company technical support processes with the highest quality standards.

As a single point of contact and complying with aggressive service level agreements (SLAs), we solve problems, provide technical information and effectively address installation and troubleshooting, deliver guidance on device and application usage and maintenance for any products and/or services and manage on-site and repair center services.


ADDITIONAL SERVICES

Channels:
- Chat
- E-mail
- SMS
- VPA (Virtual Personal Assistance)

Value-Added Service:
- Benchmarking
- Survey
- Monitoring and Interaction on Social Networks

Automation:
- IVR (Interactive Voice Response)
- Customer Service for the hearing impaired
- Electronic Documents

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