Atento Spain Holdco SLU, with Spanish Tax ID no. (CIF) B-86445731 and registered address at Santiago de Compostela, 94, 28035, Madrid – Spain, (hereinafter, “Atento”) hereby informs you that it is responsible for processing your personal data in all your interactions with Atento.

In compliance with current legislation—specifically with the General Data Protection Registry (RGPD) and the Spanish Organic Law on Data Protection (LOPDGDD)[1]—and in order to provide clearer and more precise information about processing the personal data you have provided, or may provide in the future, to obtain more information about Atento’s products and services, we are providing you with the following information:

  • How will we use your personal data?

Atento will use your personal data to maintain contact on a professional basis with the company you belong to, to carry out marketing campaigns and/or to send commercial communications.

The processing of your personal data by Atento is based on the consent you give when accepting this privacy policy or on legitimate interest in the case that you are an existing client and the communication is directly related to the service we are providing you.

  • Who will we share your data with?

The data provided may be shared with other companies within the group, which may be located outside the European Union, and only for the purposes described above.

In addition, your data may be shared with third parties for the correct fulfillment of our contractual or legal obligations. Aside from this, should ATENTO wish to make such information available, we shall require your express consent.

  • How long will we keep your personal data?

Your data will be kept for the minimum time required to carry out the aforementioned purposes or, where appropriate, until you withdraw the consent given.

In the event that a contractual relationship is in force, for the entire duration of said contractual relationship and in the event that it is terminated for any reason, during the entire time required by the applicable legislation and until such time as any liabilities arising from said contractual relationship expire.

  • What rights do you have under these regulations?

At any time, you can:

  • Access the data processed by ATENTO.
  • Withdraw the consent given.
  • Correct incomplete or inaccurate data.
  • Request that your data be deleted.
  • In the cases provided for by the applicable legislation, oppose your data being processed.
  • Obtain the limitation of data processing when any of the conditions set out in the data protection regulations are met.

To exercise any of these rights, or to make any inquiries, you may send a written letter to ATENTO, at the address provided in the heading of this Policy, or you may email us at dpo@atento.com. Likewise, if you feel that your rights have been infringed upon, you can address these concerns with the Spanish Data Protection Agency.

[1] Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data; and the Organic Law 3/2018 of December 5, on Data Protection and the Guarantee of Digital Rights.