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Talent & expertise for a Sports Betting giant

Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.

Challenge

The company wanted to launch a live sports betting project through a seamless experience and trusted on us to provide CX through the right talent to deliver exceptional results since the beginning of the activities.

This holistic and cross functional project included real-time digital care and social media monitoring, together with voice channels and fraud prevention services.

Strategy

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Results

Less than 2% absenteeism due to the right talent

+17% productivity

300s Average Handling Time

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