Cases

COVID-19 Contact Tracing

COVID-19 Hotline

More service productivity

AI/Cognitive Solutions in Digital Recruitment for Gaming

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AI/Cognitive BOT and Omnichannel for Urban Mobility

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AI/Cognitive NLP BOT in Energy Sector

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Enhancing HR processes with AI/Cognitive

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Retail Stress Management with AI/Cognitive Stressometer

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AI/Cognitive Stressometer for Better CX

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Revolutionized IVR Experience

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RPA Factory in Back-Office Operations

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Operational Excellence with RPA Factory

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Credit Origination Revolution: The Power of Automation

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Analytics-Driven High Value Voice

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Data-Driven Collections Enhancement

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Inside Sales Triumph: Enhancing B2B Sales Through Analytics and People-Centric Models

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People Analytics: Proactively Addressing Agent Attrition

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Stress-o-meter: Proactive Complaint Mitigation with Analytics

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Enhancing Advertiser Experience & Retention for a digital platform

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Innovative Anomaly Detection: A deep dive into Advanced Analytics

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Optimized Workforce Management Through Simplex

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Optimizing Agent Performance through CX Language User Interface

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Empowering Customer Experience Through CX Consulting

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Refining Chatbot Experiences through Process Mining

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Harnessing CCaaS for Expedited Deployment and Superior Outcomes

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Elevating Social Media Engagement for Brand Enthusiasts

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Salesforce implementation for Enhanced Courier Services

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Innovative Voice Intelligent BOT

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Customer Experience and self-services usage improvement

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Improving agents’ performance for the Born Digital champion

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Delivering engaging customer experiences through People, Data and Technology

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Atento moves contact center to the cloud

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CX innovation to delight e-commerce clients

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Transforming the customer experience through talent acquisition, people development and brand assimilation.

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Unleash Your Betting Potential with Unmatched Talent & Expertise

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Social Media and Talented CX service for complaints

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Elevating CX through technology and human talent

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Digital companies require digital solutions

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Gamers taking care of gamers

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Digital care for higher satisfaction

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Faster resolution for happier drivers

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COVID-19 Contact Tracing

COVID-19 Hotline

More service productivity

Online onboarding

Automating the customer experience

“High-performance Management Model” case – Client Repsol

“Process consultancy” CASE – Utilities Client

Case Securitas

Case 012 Federal Administration of Catalunya

Self-Service for a railroad leader

Credit factory

Positioning the Customer Care Touchpoint

International Phone Sales Systematization

Customers for Life

Crossing Borders

Creating Fans

Consistent Telephone Debt Recovery

Payment Data Interchange

Back Office Auto Loans

CAT ADSL

Bank Accounts for Salvadorans

Movistar Cross-Selling

E-Promoter

LUI – Language User Interface

Car financing

Back Office Solution

Digital Agent Sales

Service Automation

Resolutive Chatbot for the electric energy sector

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IDE	1 year 24 days	Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen.	Google
sid	past	Measures the performance of the ads and provides recommendations – Google	Google
test_cookie	15 minutes	Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies.	Google
VISITOR_INFO1_LIVE	5 months 27 days	Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos.	Google
YSC	session	Records a unique identification to maintain statistics on which YouTube videos were seen by the user.	Google
yt-remote-connected-devices	never	Stores the user’s video player preferences using embedded YouTube video	Google
yt-remote-device-id	never	Stores the user’s video player preferences using embedded YouTube video.	Google

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