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COVID-19 Contact Tracing

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COVID-19 Hotline

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More service productivity

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AI/Cognitive Solutions in Digital Recruitment for Gaming

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AI/Cognitive BOT and Omnichannel for Urban Mobility

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AI/Cognitive NLP BOT in Energy Sector

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Enhancing HR processes with AI/Cognitive

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Retail Stress Management with AI/Cognitive Stressometer

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AI/Cognitive Stressometer for Better CX

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Revolutionized IVR Experience

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RPA Factory in Back-Office Operations

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Operational Excellence with RPA Factory

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Credit Origination Revolution: The Power of Automation

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Analytics-Driven High Value Voice

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Data-Driven Collections Enhancement

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Inside Sales Triumph: Enhancing B2B Sales Through Analytics and People-Centric Models

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People Analytics: Proactively Addressing Agent Attrition

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Stress-o-meter: Proactive Complaint Mitigation with Analytics

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Enhancing Advertiser Experience & Retention for a digital platform

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Innovative Anomaly Detection: A deep dive into Advanced Analytics

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Optimized Workforce Management Through Simplex

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Optimizing Agent Performance through CX Language User Interface

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Empowering Customer Experience Through CX Consulting

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Refining Chatbot Experiences through Process Mining

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Harnessing CCaaS for Expedited Deployment and Superior Outcomes

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Elevating Social Media Engagement for Brand Enthusiasts

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Salesforce implementation for Enhanced Courier Services

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Innovative Voice Intelligent BOT

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Customer Experience and self-services usage improvement

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Improving agents’ performance for the Born Digital champion

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Delivering engaging customer experiences through People, Data and Technology

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Atento moves contact center to the cloud

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CX innovation to delight e-commerce clients

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Transforming the customer experience through talent acquisition, people development and brand assimilation.

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Unleash Your Betting Potential with Unmatched Talent & Expertise

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Social Media and Talented CX service for complaints

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Elevating CX through technology and human talent

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Digital companies require digital solutions

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Gamers taking care of gamers

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Digital care for higher satisfaction

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Faster resolution for happier drivers

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COVID-19 Contact Tracing

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COVID-19 Hotline

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More service productivity

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Online onboarding

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Automating the customer experience

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“High-performance Management Model” case – Client Repsol

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“Process consultancy” CASE – Utilities Client

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Case Securitas

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Case 012 Federal Administration of Catalunya

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Self-Service for a railroad leader

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Credit factory

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Positioning the Customer Care Touchpoint

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International Phone Sales Systematization

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Customers for Life

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Crossing Borders

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Creating Fans

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Consistent Telephone Debt Recovery

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Payment Data Interchange

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Back Office Auto Loans

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CAT ADSL

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Bank Accounts for Salvadorans

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Movistar Cross-Selling

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E-Promoter

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LUI – Language User Interface

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Car financing

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Back Office Solution

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Digital Agent Sales

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Service Automation

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Resolutive Chatbot for the electric energy sector

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