Issue N° 1 - July 2020
In its first issue, Next Generation CX takes an in-depth look at how large companies are addressing their process automation strategies using RPA (Robot Process Automation) technology. Spokespeople from Orange, Securitas Direct, Repsol and Grupo DIA participate in this issue and share their point of view. Content focused on technology from software leader companies such as like Blue Prism and ABBY is also included. Cuatrecasas, the prestigious law firm, also provides its vision of the legal framework within the current technological context.