Communications and media

The digital universe, its challenges and the means to act in this new arena are part of Atento’s DNA.

We help Communication and Media companies in their digital transformation with data and processes to support new business models, platforms and content formats, expanding and improving consumer experience overall.

Service Automation

This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%.

Customers for Life

Unique solution for management of the client's technical support and post-sales service.


Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

Atento Live: Customer Experience and the “new normal” post COVID-19

How will the pandemic caused by the new coronavirus change the future of customer servic ...

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RPA programming in four days, with Atento and UiPath

In partnership with UiPath, one of the leaders in the robotic process automation technol ...

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Icone globo terrestre