Innovation and efficiency to meet the demands of consumers in pursuit of safety and reliability.
To meet this demand, we offer solutions to increase consumer satisfaction in every brand interaction, on multiple communication channels.
This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%.
LUI – Language User Interface
The challenge was to develop a humanized IVR for a payments company, focusing on the main journeys and best possible user experience.
Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.
Atento Live: Customer Experience and the “new normal” post COVID-19
How will the pandemic caused by the new coronavirus change the future of customer servic ...View More +