Artificial Intelligence

Revolutionize Customer Interactions with Advanced AI

At Atento, we’re not just integrating Artificial Intelligence into customer service; we’re transforming it. Our approach seamlessly blends artificial intelligence with innovative solutions, creating engaging and humanized customer experiences that set new industry standards.

Do you know your CX Maturity level using AI?

Real Results, Real Impact

Don’t just take our word for it. Explore our gallery of success stories and testimonials. See how businesses like yours are leveraging Atento’s AI solutions to achieve unprecedented levels of customer satisfaction and operational efficiency.

Efficiency and Effectiveness: Our AI solutions significantly reduce case resolution times by 50%, enhancing customer satisfaction by 12% and achieving a 65% chat BOT resolution rate.

The Atento difference

The true value we offer transcends the technology itself.
This is where the Atento Difference comes into play.

The Center of Excellence lies at the heart of our innovation, ensuring every solution we craft not only sparks agility and creativity but also upholds the highest standards of safety and business integrity.

Our Virtual Digital Agent (VDA) is more than an AI—it's a sophisticated co-pilot that enhances every interaction. By interpreting customer intent and providing real-time, streamlined support, it not only complements human agents but elevates the entire service experience.

AI-Powered Brand Personas
We bring your brand's identity to life, creating a consistent and personalized voice across all communication platforms, from IVR to chatbots and beyond.

Stress-o-Meter
Our cutting-edge "Stressometer" technology identifies stress patterns within recorded audio files, offering invaluable insights without transcription.

Introducing Atento AI Studio: Our AI Platform

This comprehensive ecosystem, Atento AI Studio, stands at the forefront of our innovation, blending advanced AI-driven tools and technologies within a secure and private environment. It’s a space where customer interactions are transformed with seamless sophistication.

Atento AI Studio features an expansive Prompt Library, supported by industry leaders like OpenAI, Meta AI, Bard, Whisper, and AIOps. It also includes a variety of ML Projects, MLOps, Database Connectors, and our Data Ocean – a robust Data Enablement Platform. Moreover, the studio is fortified with Corpus Governance, ensuring the highest standards of quality and efficiency.

The Atento AI Studio includes a powerful trio that forms the foundation of our services, offering an unparalleled experience in customer interaction and service excellence:

Atento Insights: Decipher the Language of Data

We turn data into business intelligence. Imagine analyzing data from 10,000 customer calls – with Atento Insights, this is  a game-changer. Our platform interprets this vast amount of information to reveal what your customers truly want. By unlocking these insights, you can make informed decisions, tailor your services to customer preferences, and open new doors to growth.

Atento Knowledge: Your Dynamic Information Powerhouse

Knowledge at Atento goes beyond mere data; it’s about real-time, dynamic information. With our Hubbie module, agents interact directly with the platform, ensuring they have the most current and relevant information at their fingertips. This isn’t just about having data; it’s about empowering your team with the right information at the right moment to drive meaningful engagement and change.

Atento Conversations: Personalized Interaction Redefined

We take customer interaction to the next level. Using our advanced AI, we create a unique AI brand persona for your business, like Atena, which is an integral part of our Corpus. This AI speaks in your brand’s voice, through chat or over the phone, providing a personalized customer experience. Our consultants tailor this AI to embody your brand, ensuring every conversation reflects your brand’s values and enhances customer relationships.
Each of these products is governed by our comprehensive policy, ensuring that clients can select the solution that best fits their needs.

Why add AI to your CX?

Statistics Speak for Themselves
Discover how Atento's AI Studio can elevate your customer experience. Reach out for a consultation and embark on a journey towards AI-driven success, optimizing costs, and differentiating your business in the market.

Experience today's future of customer interaction, where technology meets the human touch to deliver unparalleled experiences. Be a part of the journey and experience the Atento difference.

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