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Next Generation Capabilities

Analytics

Data Science applied to generate more business value.

We use Data Science to improve business efficiency and create additional value by means of data, developing predictive analyses to generate insights and maximize customers’ business, mitigate risks, increase self-service channels’ retention, and minimize callbacks and complaints. Our value proposition focuses on performance (propensity models, people analysis), reduced cost per interaction, and machine learning to enable the AI platform.

Benefits

Solutions

Pessoas em reunião
Pessoas em reunião

Late Collections

Managing the late stage collection process focusing on credit recovery. It has an analytics layer to improve data in order to ensure the location of the final consumer, generate models of payment propensity, scoring and intelligent segmentation. Offering efficient channels, attraction and re-marketing campaigns for negotiation with reach and recovery.

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See how this solution works in practice

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Articles

Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

Atento Live: Customer Experience and the “new normal” post COVID-19

How will the pandemic caused by the new coronavirus change the future of customer servic ...

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RPA programming in four days, with Atento and UiPath

In partnership with UiPath, one of the leaders in the robotic process automation technol ...

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