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Analytics

Data Science applied to generate more business value.

We use Data Science to improve business efficiency and create additional value by means of data, developing predictive analyses to generate insights and maximize customers’ business, mitigate risks, increase self-service channels’ retention, and minimize callbacks and complaints. Our value proposition focuses on performance (propensity models, people analysis), reduced cost per interaction, and machine learning to enable the AI platform.

Benefits

Solutions

1. B2B Sales / Inside Sales
2. Retention
3. B2B Collections
4. Digital Sales
5. Digital Customer Care
6. Digital Early Collections
7. Cross & Up-Selling
8. Shielding
9. Social Media Engagement
10. Late Collections

B2B sales-oriented operation available 24/7, which combines digital and non-digital strategies with analytics to increase sales conversion, together with highly qualified agents to establish a long-term relationship with customers.

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Intelligent interactions applied over the customer lifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.

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Collection management for debtor companies, seeking to reduce bad debts and maintain active clients. We assertively locate financial managers of the companies and use negotiators with a different profile who, associated with the use of innovative technologies, guarantee the best delivery in credit recovery

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Combines digital and traditional sales with Data Science for more efficient sales and maximized conversion. Optimizes investment and reduces costs based on an end-to-end view of the customer journey.

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Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.

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The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.

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Combination of channels and technology to offer additional products to end consumers in an innovative way.

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Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.

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A resolutive and automated social media engagement solution that offers excellence in service, monitoring, moderation and management, through social networks, supported by semantic technology.

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Managing the late stage collection process focusing on credit recovery. It has an analytics layer to improve data in order to ensure the location of the final consumer, generate models of payment propensity, scoring and intelligent segmentation. Offering efficient channels, attraction and re-marketing campaigns for negotiation with reach and recovery.

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See how this solution works in practice

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Articles

Video: Atento Virtual Hub Global Launch

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Born-digital Enterprises and the CX Transformation

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Business Process Outsourcing: Setting Sail For New Horizons

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