Next Generation Capabilities
Back and front-office automation to boost efficiency.
Business processes management, involving capture, verification, analysis, fraud prevention, etc. The expertise and knowhow of BPO specialists Interfile (an Atento Group company) ensure process efficiency and assertiveness. We have also partnered with UiPath to improve our automation resources and train traditional agents as Blueprism programmers.
Interfile expertise and knowhow.
BPA (Business Process Automation) includes processes and productivity control, providing agility and efficiency and efficiently gauging demand.
Partnership with UiPath to improve our automation capabilities.
Front- and back-office pipeline with automated processes to ensure agility and reduced errors rate.
Formalization of opening bank accounts, from the capturing and checking documents and fraud prevention, to authorization for opening, with self-service adoption, process integration and automation, seeking agility in the response to the consumer and reducing administrative costs.
Solution that automize the repetitive processes, able to capturing / interpreting data from an application to process transactions, manipulate data and establish communications with others digital systems.
Extraction of unstructured texts of judicial documents with the order of breach of bank and telephone secrecy, which identifies, understands and automatically classifies information relevant to the process, through semantic technology, providing the data for treatment in a fast, consistent way and ensuring time and quality control.
Efficient management of the granting of payroll loans, from the capture and verification of documents, release of payroll margin, credit analysis and fraud prevention, until the registration of the contract, seeking agility in response to the consumer, reducing Administrative costs through the adoption of self-service for the correspondent banking, integration and process automation
Solutions to automate card sales management, from capturing documents to contract execution, including processes that focus on fraud prevention, as well as on service quality, cost reduction, agility, and automation.
From automated case capture and report drafting, evidence analysis, deadlines control, and inputs generation, with online dashboard tracking, through to process closure and payments recovery. This information adds intelligence to the business and improves the accuracy of decisions made in connection with deals or foreclosures.
The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.
Solution that use direct sales technique integrating the advantages of a face-to-face client contact with the use of technology tools, application of methodologies, adaptation of profiles and correct operational management.
See how this solution works in practice.Contact us
Positioning the Customer Care Touchpoint
Captures attention and loyalty.
International Phone Sales Systematization
Boosting insurance plans sales for a multinational bank
Consistent Telephone Debt Recovery
Debt Recovery system specifically adapted to the client's strategic needs
Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.
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