Smiling woman listening to music on a cell phone Smiling woman listening to music on a cell phone

Next Generation Capabilities

CX Process Consulting

Customer journey improvement towards an optimized CX.

We improve consumer journeys and business processes by means of our CX process consulting team. We fully map the end-customer’s journey and define processes to generate a better and increasingly optimized brand experience, maximizing retention, resolution, sales conversion, and a comprehensive view of a brand’s users. Our distinction lies in the actions of Language User Interface (LUI) consultants with a value proposition based on traditional-to-humanized IVR, as well as Bots to attain higher retention levels. We develop the best conversation interface language based on the brand’s persona, dynamic and progressive navigation, propensity analysis, and applied NLP and AI tools.

Benefits

Solutions

Pessoas em reunião
Pessoas em reunião

Digital Early Collections

The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.

View More   >

See how this solution works in practice.

Contact us
+

Articles

Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

Atento Live: Customer Experience and the “new normal” post COVID-19

How will the pandemic caused by the new coronavirus change the future of customer servic ...

View More +

RPA programming in four days, with Atento and UiPath

In partnership with UiPath, one of the leaders in the robotic process automation technol ...

View More +