CX Process Consulting

Customer journey improvement towards an optimized CX.

Smiling woman listening to music on a cell phone Smiling woman listening to music on a cell phone

We improve consumer journeys and business processes by means of our CX process consulting team. We fully map the end-customer’s journey and define processes to generate a better and increasingly optimized brand experience, maximizing retention, resolution, sales conversion, and a comprehensive view of a brand’s users. Our distinction lies in the actions of Language User Interface (LUI) consultants with a value proposition based on traditional-to-humanized IVR, as well as Bots to attain higher retention levels. We develop the best conversation interface language based on the brand’s persona, dynamic and progressive navigation, propensity analysis, and applied NLP and AI tools.

Benefits

Solutions

Digital Early Collections

The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.

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See how this solution works in practice.

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Articles

AI leverages your business. Discover how!

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ECommerce grew by 18% in 2020

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The key to thriving during these challenging times

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