Brain Brain

Next Generation Capabilities

AI/Cognitive

Sentiment and interactions analysis through AI.

We use artificial intelligence tools to analyze sentiments and provide more humanized consumer interactions. We custom-build the journey mapping and journey planning to design the best relationship strategy for each customer profile, including development of personas. Further resources include intelligent IVR, intelligent and virtual assistants, chatbots and voxbots, document management automation and orchestration, OCR/ICR, NLP/NLU, and front- and back-office RPA.

Benefits

Solutions

Pessoas em reunião
Pessoas em reunião

Legal Confidentiality Automation

Extraction of unstructured texts of judicial documents with the order of breach of bank and telephone secrecy, which identifies, understands and automatically classifies information relevant to the process, through semantic technology, providing the data for treatment in a fast, consistent way and ensuring time and quality control.

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See how this solution works in practice.

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Articles

Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

Q2 results by our CEO, Carlos López-Abadía

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Atento Live: Customer Experience and the “new normal” post COVID-19

How will the pandemic caused by the new coronavirus change the future of customer servic ...

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