AI/Cognitive

Sentiment and interactions analysis through AI.

We use artificial intelligence tools to analyze sentiments and provide more humanized consumer interactions. We custom-build the journey mapping and journey planning to design the best relationship strategy for each customer profile, including development of personas. Further resources include intelligent IVR, intelligent and virtual assistants, chatbots and voxbots, document management automation and orchestration, OCR/ICR, NLP/NLU, and front- and back-office RPA.

Benefits

Solutions

1. B2B Collections
2. Digital Sales
3. Digital Customer Care
4. Digital Early Collections
5. Cross & Up-Selling
6. Shielding
7. Social Media Engagement
8. Legal Confidenciality Automation

Collection management for debtor companies, seeking to reduce bad debts and maintain active clients. We assertively locate financial managers of the companies and use negotiators with a different profile who, associated with the use of innovative technologies, guarantee the best delivery in credit recovery

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Combines digital and traditional sales with Data Science for more efficient sales and maximized conversion. Optimizes investment and reduces costs based on an end-to-end view of the customer journey.

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Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.

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The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.

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Combination of channels and technology to offer additional products to end consumers in an innovative way.

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Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.

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A resolutive and automated social media engagement solution that offers excellence in service, monitoring, moderation and management, through social networks, supported by semantic technology.

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Extraction of unstructured texts of judicial documents with the order of breach of bank and telephone secrecy, which identifies, understands and automatically classifies information relevant to the process, through semantic technology, providing the data for treatment in a fast, consistent way and ensuring timeand quality control.

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See how this solution works in practice.

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Articles

Atento Colombia, Premio Oro en los CX AWARDS

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We launched Atento Next, our Startup Accelerator

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Q3 results by our CEO, Carlos López-Abadía

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