Next Generation Capabilities
Sentiment and interactions analysis through AI.
We use artificial intelligence tools to analyze sentiments and provide more humanized consumer interactions. We custom-build the journey mapping and journey planning to design the best relationship strategy for each customer profile, including development of personas. Further resources include intelligent IVR, intelligent and virtual assistants, chatbots and voxbots, document management automation and orchestration, OCR/ICR, NLP/NLU, and front- and back-office RPA.
Consumer journey mapping, planning and design.
Front- and back-office RPA development and implementation.
Resolution-focused humanized interactions.
Conversation design and communication persona creation.
Extraction of unstructured texts of judicial documents with the order of breach of bank and telephone secrecy, which identifies, understands and automatically classifies information relevant to the process, through semantic technology, providing the data for treatment in a fast, consistent way and ensuring time and quality control.
Collection management for debtor companies, seeking to reduce bad debt and maintain active customers. Through the assertive location of partners and / or financial managers of the companies, negotiation is accompanied from start to finish by negotiators with a different profile, which associated with the use of innovative technologies, guarantee the best delivery in credit recovery.
The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.
Solution that use direct sales technique integrating the advantages of a face-to-face client contact with the use of technology tools, application of methodologies, adaptation of profiles and correct operational management.
See how this solution works in practice.Contact us
Back Office Solution
Based on Agile methodology and focus on the consumer experience, the project consisted of operationalizing the entire transactional Back Office of a payroll card operation, achieving an increase in processing capacity and a consequent increase in sales.
Digital Agent Sales
Data Science at the service of propensity and behavior analysis, in addition to multidisciplinary teams tracking results in real time, helped increase conversion-process agility.
This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%.