Brain Brain

Next Generation Capabilities


Sentiment and interactions analysis through AI.

We use artificial intelligence tools to analyze sentiments and provide more humanized consumer interactions. We custom-build the journey mapping and journey planning to design the best relationship strategy for each customer profile, including development of personas. Further resources include intelligent IVR, intelligent and virtual assistants, chatbots and voxbots, document management automation and orchestration, OCR/ICR, NLP/NLU, and front- and back-office RPA.



Pessoas em reunião
Pessoas em reunião

Legal Confidentiality Automation

Extraction of unstructured texts of judicial documents with the order of breach of bank and telephone secrecy, which identifies, understands and automatically classifies information relevant to the process, through semantic technology, providing the data for treatment in a fast, consistent way and ensuring time and quality control.

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See how this solution works in practice.

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Our CEO shares how we support our clients during the pandemic

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Atento recognized as a leading company in CX management by Everest Group

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Chatbots interactions increase and deliver 90% effectiveness

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