Next Generation Services

Integrated Multichannel

Is a full range of orchestrated and integrated digital channels (Automated and Agent-Led) that deliver a unique and seamless customer experience. Integrated multichannel provides a much more richful experience than the one delivered by every channel in isolation.

Benefits

Solutions

Late Collections

Managing the late stage collection process focusing on credit recovery. It has an analytics layer to improve data in order to ensure the location of the final consumer, generate models of payment propensity, scoring and intelligent segmentation. Offering efficient channels, attraction and re-marketing campaigns for negotiation with reach and recovery.

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See how this solution works in practice.

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Articles

Our CEO shares how we support our clients during the pandemic

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Atento recognized as a leading company in CX management by Everest Group

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Chatbots interactions increase and deliver 90% effectiveness

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