Technical Support

Specialized tech support whenever, wherever, and however the client wishes.

A customer-centric process that raises engagement and loyalty, due to efficient and quick-solve interactions, no matter the critical level or customer segmentation, also providing a self-service process and innovative technologies, such as augmented reality. Furthermore, a team of multi-tier experts is available to manage complex issues.

Related Next Generation Services:

Integrated
Multichannel

High Value
Voice

Automated
Back Office

Benefits

Certified professionals

We provide Up to date technical certifications to our professionals, with no cost to our clients.

Comprehensive multichannel platform

That includes a field service modality, resulting in an end-to-end solution.

Differential

Service Management technologies that create process integrity, integration and visibility at all complexity levels.

A strong combination of Analytics and AI, to detect massive crisis, as well as cross and up-selling opportunities, such as out-of-warranty products.

Innovative technologies to support self-service interactions, such as image recognition, automatic tests and augmented reality.

See how this solution works in practice.

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