We are Atento

We are leaders in Latin America, serving the largest companies in their sector such as: Telecommunications, Banking/Financial Services, Healthcare, Retail,  Governmental, and Born-digital Services among others.

Três homens e duas mulheres em torno de um laptop

Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customer’s journey, making experiences more valuable for consumers and companies.

We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.

Mission and Vision

To contribute to companies’ success by guaranteeing the best experience for their end-consumers.

To become the leader customer service solutions provider for clients in our markets.

Values

Integrity

  • Honesty, transparency and respect above anything else, based on strong ethical principles.
  • We do the right thing, even when no one is looking… and if they do, we would feel proud.
  • We lead by example and we are empathic. We treat others as we would like to be treated.
  • We have financial and operational discipline.

Agility

  • We have a sense of urgency in everything that we do and make decisions quickly.
  • We make mistakes, but we learn from them and avoid repetition.
  • When we face problems, we solve them and work on improvement.
  • We evolve very fast, sharing and adapting ideas quickly.

One Team

  • We are a single global company. We work and win as a single team.
  • We foster collaborative environments.
  • We are dependable, we contribute to the work of our colleagues and collaborate on shared projects.
  • We share good practices.

Customer Oriented

  • The end-consumer is at the center of everything we do.
  • We proactively deliver the best possible service and added value.
  • We understand our clients’ market, their strategy and their responsibility.
  • We are always thinking on the best way to help.

Accountability

  • We keep our commitment and the promises we make.
  • We are trustworthy and we do not make excuses.
  • We take responsibility for our behavior.
  • We demonstrate with results, we auto evaluate and improve.

Atento in numbers