We are Atento
We are leaders in Latin America, serving the largest companies in their sector such as: Telecommunications, Banking/Financial Services, Healthcare, Retail, Governmental, and Born-digital Services among others.
Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customer’s journey, making experiences more valuable for consumers and companies.
We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.
Mission and Vision
To contribute to companies’ success by guaranteeing the best experience for their end-consumers.
To become the leader customer service solutions provider for clients in our markets.
- Honesty, transparency and respect above anything else, based on strong ethical principles.
- We do the right thing, even when no one is looking… and if they do, we would feel proud.
- We lead by example and we are empathic. We treat others as we would like to be treated.
- We have financial and operational discipline.
- We have a sense of urgency in everything that we do and make decisions quickly.
- We make mistakes, but we learn from them and avoid repetition.
- When we face problems, we solve them and work on improvement.
- We evolve very fast, sharing and adapting ideas quickly.
- We are a single global company. We work and win as a single team.
- We foster collaborative environments.
- We are dependable, we contribute to the work of our colleagues and collaborate on shared projects.
- We share good practices.
- The end-consumer is at the center of everything we do.
- We proactively deliver the best possible service and added value.
- We understand our clients’ market, their strategy and their responsibility.
- We are always thinking on the best way to help.
- We keep our commitment and the promises we make.
- We are trustworthy and we do not make excuses.
- We take responsibility for our behavior.
- We demonstrate with results, we auto evaluate and improve.
Atento in numbers
Countries around the world