We are Atento
We are leaders in Latin America, serving the largest companies in their sector such as: Telecommunications, Banking/Financial Services, Healthcare, Retail, Governmental, and Born-digital Services among others.
Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customer’s journey, making experiences more valuable for consumers and companies.
We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.
Mission and Vision
To contribute to companies’ success by guaranteeing the best experience for their end-consumers.
To become the leader customer service solutions provider for clients in our markets.
Values
Integrity
We demonstrate honesty, transparency and respect in everything we do. We have strong ethical principles. We do the right thing although nobody sees us or is going to judge us.
- and if they saw us, we would be proud of our decisions.
- We walk the talk.
- We treat others how we would like to be treated. We put ourselves in the other's shoes.
- We have financial and operational discipline.
Agility
We have a sense of urgency in everything we do. We make decisions, we act fast. We make mistakes… But we don't repeat them.
- If we see a problem, we fix it!
- We fail fast, learn & improve.
- We evolve rapidly.
- We share ideas with others to implement them quickly.
One Team
We are a single global company. We work and win as a single team.
- We think globally and act locally.
- We foster collaborative environments.
- We are dependable, we contribute to the work of our colleagues and collaborate on shared projects.
- We create synergies and share best practices.
Customer Orientation
The customer is at the center of everything we do. Proactively, we look to provide the best service to our clients, to add value. Clients are the ultimate judges of our performance.
- We understand the market and the strategy of our clients.
- We understand the needs of our client to offer the best services.
- We are proactive.
- We always think about the best way to help our clients.
Accountability
We are protagonists. We fulfill our commitments and the promises we make. We're dependable. We don’t make excuses.
- To our colleagues.
- To our clients.
- To our shareholders.
- To the community.
Atento in numbers
14
Countries around the world
+95
Relationship centers
+90000
Workstations
+150000
Employees
