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Atento Unveils AI-Powered Humanized Virtual Agent for Enhanced Customer Experiences

The Virtual Digital Agent (VDA) interprets customer intent, streamlines interactions, and serves as a supportive co-pilot to human agents. Utilizing Large Language Models (LLM), the VDA continuously learns, generates real-time insights, and informs decision-making. The Global Artificial Intelligence Committee spearheads the development of personalized solutions.  New York, June 6th, 2023 – Atento  (NYSE: ATTO, “Atento”), […]

Forbes recognizes Atento again as one of the top 100 best companies to work for

Atento earns recognition for the fifth year running Madrid, June 2nd,  2023. Atento has been acknowledged, for the fifth consecutive year, as one of the top workplaces in Spain, according to Forbes’ annual ranking of the country’s best employers. This honor results from a rigorous review of over 2,500 Spanish corporations, each employing more than […]

Digital channel Automation by Atento Ensures Significant Cost Savings in CX services

Aleatica’s channel automation process, delivered by Atento, resulted in impressive annual savings of $350k annually. For 75% of Aleatica users, receiving agile and effective response to their requests is very important.   MEXICO CITY, MAY 30,  2023.-  Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the largest providers of customer relationship services and […]

Atento announces appointment of Mark Nelson-Smith as new member of the board of directors

Mark Nelson-Smith’s extensive experience bolsters the Organization’s path to growth   New York, 23 May 2023 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest customer relationship management and business process outsourcing (CRM / BPO) service providers and an industry leader in Latin America, is pleased to announce the appointment […]

Atento recognized by Frost & Sullivan as a leader in CX Outsourcing in Latin America for 2022

The company has excelled in the innovation and growth matrix by offering CX transformation solutions and based on its innovation capabilities.   New York, 22 May 2023.  Atento, one of the world’s largest providers and a leading company in customer relationship and business process outsourcing (CRM/BPO) services, today announced its recognition by Frost & Sullivan […]

Telefónica and Atento renew their Global Alliance until the end of 2025

Both companies have signed the renewal and extension of the Master Service Agreement that includes the joint operations of both entities. With the signing of the agreement, Atento consolidates its position as a preferred partner to deliver the operator’s customer experience services.   Madrid, April 10, 2023 – Atento, one of the world’s largest providers […]

Atento Announces That It Has Successfully Raised New Financing from Existing Investors

This new round of capital together with the financing announced on February 3, 2023, will provide Atento with additional operating liquidity and financial flexibility to address its near-term financial liabilities. This capital raise is a key milestone and significant step toward strengthening Atento’s liquidity position.  NEW YORK, February 15, 2023 –Atento S.A. (NYSE: ATTO, “Atento” […]

Atento announces successful capital raise

Kyma Capital, MCI affiliate, and other key investors have provided new financing to support Atento Atento engaged Houlihan Lokey as financial advisor to assist with the fundraising Atento continues to work to add additional investors to the new financing as part of the Company’s long-term goals This significant fundraising strengthens Atento´s balance sheet and liquidity […]

Atento and Enel X Way collaborate to boost electric mobility in Europe

Enel X Way chose Atento to deliver customer service in Europe in 7 different languages VALENCIA, January 11, 2023 – Atento  S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest providers of customer relationship and business process outsourcing (CRM/BPO) services and an industry leader  in Latin America, has announced that it is […]

Dimitrius Oliveira appointed as CEO of Atento and Anil Bhalla as Executive Chairman of the Board

NEW YORK, 30 November, 2022 –Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and a leading company in customer relationship services and business process outsourcing (CRM / BPO), announces today that its Board of Directors has appointed Dimitrius Oliveira as Chief Executive Officer (CEO) and Anil Bhalla as […]

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