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Atento Reports Fiscal 2022 First Quarter Results

Revenue decreased 2.3% to $356.6 million in seasonally slow first quarter, due to residual impact of cyberattack and absenteeism related to Omicron spike Secured 19 high-quality new clients representing 58.2% of $53.3 million in Total Annual Value of sales and with 19.1% EBITDA margin, up 300bps Sales in E-Commerce, Fintech and Travel sectors accounted for […]

Atento is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO

Vendors in this report are evaluated based on their completeness of vision and ability to execute. Atento named as a Leader in the 2022 Gartner Magic Quadrant for the second consecutive year. NEW YORK , 11 May 2022 – Atento, one of the largest global providers of customer relationship management and business process outsourcing services […]

Atento Reports Fiscal 2021 Fourth Quarter and Full Year Results

2021 revenue up 7.9% on recurring basis, with balanced contribution from Telefónica and Multisector Annual Recurring EBITDA growth of 23.7%, with Recurring EBITDA margin of 12.9% and 15.5% in fourth quarter Cyberattack has non-recurring revenue impact of $34.8 million in fourth quarter, following three quarters of solid revenue and EBITDA growth Total Annual Value of […]

The New Imperatives in Retail and eCommerce CX

The event took place on 17th March 2022. Speakers discussed the dramatic change e-commerce has undergone during the pandemic era and how to overcome the current challenges in the industry. New York, March 22 2022. Last week, Atento, together with Nearshore Americas, hosted a webinar that explored the shifting dynamics of the Retail & eCommerce […]

Atento’s name is now displayed as a unique symbol for all nationalities

The initiative is another chapter in the intense effort to promote inclusion and diversity by the company, whose name is now displayed with an exclusive symbol in sign language São Paulo, 16 March 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest service providers and a leading company […]

Atento announces new site opening in Lindon, Utah for GameStop service provision

The official inauguration of the new contact center took place on March 3, 2022. Atento is employing gamers in its service provision for GameStop, who have a greater understanding of the end clients’ needs. The new site will have the capacity for 600 service agents, which was decorated by gamers. NEW YORK, March 8, 2022 […]

Atento joins the Women’s Empowerment Principals community

Atento has joined the WEP community aimed at boosting women’s empowerment in the corporate world. The principals promote practices such as equal pay for work of equal value, gender-responsive supply chain practices, and zero tolerance against sexual harassment in the workplace. NEW YORK, March 7th 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), […]

Atento Receives Customer Value Leadership Award for Brazil at Frost & Sullivan’s Best Practices Awards

Atento granted Customer Value Leadership Award (Brazil) for differentiating itself through Next Generation CX services. Atento remains the largest provider of CX Outsourcing services in Brazil, with 25.9% market share in 2020. Madrid, February 24, 2022. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers of Customer Relationship Management and […]

More competitive service is the current challenge for businesses in the CX industry

The main conclusion stemming from an event held by Atento, Living Digital: Navigating altered DNA is that customers expect to see constant improvement for CX. Executive leaders from Tigo, Careerxchange, Dia Group, Mas Global Consulting, Five9, DirecTV, Aleatica, Sedi, Auara, and Atento, took part as speakers in the panel sessions. Arianna Huffington, guest speaker, discussed […]

Atento Recognized by Frost & Sullivan as a Growth and Innovation Leader in the 2021 Frost Radar™ and leads Innovation matrix for CX Outsourcing in Latin America

Frost highlighted Atento as one of the leading companies for continuous innovations and investment in new technologies.  New York 14 February 2022. Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the five largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, […]

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