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Atento, agente clave en la adopción de energía sostenible

Los agentes de Atento están contribuyendo a fomentar la instalación de placas solares y la elección de energías sostenibles En los últimos meses se ha triplicado la demanda de este tipo de soluciones energéticas por parte de particulares en la región EMEA Los agentes de Atento han logrado concertar un 50% más de visitas con […]

Atento renews its organization with three new appointments that strengthen its strategy, including new CFO

 Atento reorganizes its regional structure switching from five regions to three to optimize the efficiency of its operations and improve proximity and service to its customers. Sergio Ribeiro Passos has been named the Company’s new CFO to continue promoting and strengthening Atento’s financial position. Dimitrius Oliveira takes on the position of President of Atento’s South […]

Atento Announces Cooperation Agreement with Investors

Chief Investment Officer and Founder of Kyma Capital to Be Nominated as a New Independent Director for Election by Shareholders at the Company’s 2022 Annual Meeting of Shareholders Akshay Shah Brings 20+ Years of Relevant Experience and Leadership Skills to the Board Investor Group assumes standstill until the Annual Meeting of Shareholders to be held […]

Leveraging technology and Customer Insights to improve Empathy towards Customers

The conclusion of the discussion was that customer loyalty can be vastly improved through AI, data science and analytics. Atento’s Chief Delivery Officer, Josh Ashby, took part in the webinar sharing some of Atento’s best practices for increasing customer loyalty through improved data science. NEW YORK, 30 May, 2022 – Last week, Atento’s Chief delivery […]

Atento announces appointment of Anil Bhalla as independent board director

This appointment is strategic for Atento Bhalla brings extensive CX experience to support Atento´s growth in the US and EMEA markets New York/Miami, 24 de may de 2022 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the largest providers worldwide and the leading company in customer relationship services and business process outsourcing […]

CX Leaders discuss challenges and opportunities within the outsourcing landscape

Atento’s CCO, Cathy Jooste took part in the event which discussed a variety of subjects including working from home solutions, and Next Generation agents’ skillset. The virtual discussion took place on 19 May 2022. NEW YORK, May 23, 2022 – Last week, Atento’s Global Chief Commercial Officer and USNS Director, Cathrine Jooste, took part in […]

Atento Reports Fiscal 2022 First Quarter Results

Revenue decreased 2.3% to $356.6 million in seasonally slow first quarter, due to residual impact of cyberattack and absenteeism related to Omicron spike Secured 19 high-quality new clients representing 58.2% of $53.3 million in Total Annual Value of sales and with 19.1% EBITDA margin, up 300bps Sales in E-Commerce, Fintech and Travel sectors accounted for […]

Atento is recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO

Vendors in this report are evaluated based on their completeness of vision and ability to execute. Atento named as a Leader in the 2022 Gartner Magic Quadrant for the second consecutive year. NEW YORK , 11 May 2022 – Atento, one of the largest global providers of customer relationship management and business process outsourcing services […]

Atento Reports Fiscal 2021 Fourth Quarter and Full Year Results

2021 revenue up 7.9% on recurring basis, with balanced contribution from Telefónica and Multisector Annual Recurring EBITDA growth of 23.7%, with Recurring EBITDA margin of 12.9% and 15.5% in fourth quarter Cyberattack has non-recurring revenue impact of $34.8 million in fourth quarter, following three quarters of solid revenue and EBITDA growth Total Annual Value of […]

The New Imperatives in Retail and eCommerce CX

The event took place on 17th March 2022. Speakers discussed the dramatic change e-commerce has undergone during the pandemic era and how to overcome the current challenges in the industry. New York, March 22 2022. Last week, Atento, together with Nearshore Americas, hosted a webinar that explored the shifting dynamics of the Retail & eCommerce […]

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