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Atento to Lead the Next Generation of Customer Experience Services

Atento to Lead the Next Generation of Customer Experience Services Company presents three-year plan to advance its leadership position in the customer relationship market with the next generation of customer experience services November 19, 2019 NEW YORK – Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in […]

Atento Reports Fiscal 2019 Third Quarter Results

Strong 9.4% Multisector growth YoY drove a 3.0% consolidated revenue expansion EBITDA and profitability improvement fueled by better revenue mix and stricter cost control FCF Before Interest and Acquisition funding transformation plan and share buyback program November 13, 2019 NEW YORK – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management […]

Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering

With this agreement, Atento reinforces its commitment to the transformation of customer-related processes through the integration of automation solutions based on Robotic Process Automation (RPA) technology The projects in which Atento has implemented RPA technology in Spain have managed to reduce the average handling time (AHT) of customer service agents by up to 25% November […]

Atento Appoints Gustavo Tasner Chief Operating Officer

Gustavo Tasner joins Atento following a 14-year career leading Capgemini’s business service operations in the North and Latin America regions Tasner will focus on strengthening Atento’s global operations, driving service delivery excellence and enhancing technology infrastructure October 31, 2019 NEW YORK –Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process […]

Atento Sets Date for Fiscal 2019 Third-Quarter Results

October 24, 2019 NEW YORK –Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2019 third quarter financial results after markets close on Wednesday, November 13, 2019. Atento will […]

Atento Appoints Jose Antonio de Souza Azevedo Chief Financial Officer

Jose Azevedo joins Atento following a 15-year career managing global financial operations from C-suite and Board positions October 18, 2019NEW YORK –Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, today announced the appointment of Jose […]

Atento develops the self-service customer solution for Spanish railway operator RENFE

RENFE’s goal is to have 15% of its customer service interactions resolved through self-service thanks to the automated customer service platform developed by Atento The automated customer service platform can manage 180 calls simultaneously, allowing it to process 10,000 calls per hour Atento has been providing customer experience solutions to Spanish railway operator RENFE since […]

Atento to Host Investor Day on November 18, 2019

October 4, 2019NEW YORK –Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customerrelationship management and business-process outsourcing services in Latin America, and among the top five providers globally, today announced its 2019 Investor Day, which will be held on Monday, November 18, 2019 in New York City, from 12:00 pm to […]

Atento Named One of the 25 World’s Best Workplaces in 2019 by Great Place to Work®

Atento is the only CRM/BPO company included in this ranking In 2019, Atento was also recognized as one of the Best Places to Work in Latin America for the ninth year in a row The award continues into Carlos Lopez-Abadia’s first year as CEO, showing new leadership, emphasis on a culture of recognition, and stronger […]

Volunteers of Atento Contribute to Unicef´s Fundraising Campaign “Un Sol Para Los Chicos” in Argentina

For the 17th year in a row, Atento’s volunteer employees managed calls for “Un Sol para los Chicos,” the most important fundraising campaign to support UNICEF in Argentina This year, the total amount raised by the campaign overpassed the $2 million USD Both the project’s infrastructure and coordination, and the telephone service were donated to […]

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