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Atento Recognized as Best Customer Service Outsourcer in Spain for its Service to Endesa

The recognition is awarded within the framework of the CRC Gold Awards for excellence in customer service and business process outsourcing service management in Spain This is the 3rd consecutive year that Atento receives the recognition as Best Outsourcer in Customer Service, in this occasion for its service to Endesa, a leading provider of utilities […]

New Frost & Sullivan Thought Leadership Article "Digital Consumers and Their Relationship with Brands" Points out That Customer Experience Makes the Difference in the Digital World

The article analyzed the increased digitalization of the relationship between brands and their customersAcquiring a customer is the first step, but it’s the experience that makes the difference along the digital customer journey The analysis identifies challenges and opportunities presented by this increased digitalization of the customer relationship management and comments on Atento’s Data Driven […]

Atento Opens New Customer Relationship Center in Chile

It is a state-of-the-art center for the provision of customer experience solutions for the banking and financial services sector This is the third customer relationship center of Atento in Santiago and the fourth in the country Atento reinforces its leadership position in Chile, where it is the leading provider of CRM BPO services and solutions […]

Atento Reinforces Its Growth Strategy in the South America Region And Appoints Óscar Velásquez Managing Director of Atento Colombia and Miguel José López LatAm Financial Services Sales Director

Óscar Velásquez boasts an extensive professional career leading technology and outsourcing companies in Latin America and he joins the company to lead Atento’s operations in Colombia Miguel José López, who until now was the head of the operations in Colombia, will lead the company’s regional sales strategy for the banking and financial services sector October […]

Atento Signs Strategic Agreement with T-Systems on the Provision of Data Center Services in Brazil

The agreement includes a long-term contract for T-Systems to manage Atento’s data center operations in Brazil during the next 10 years It guarantees access to T-Systems’ state of the art technology and expertise in data center services while allowing Atento to focus on its core business, designing and implementing high value-added customer experience solutions September […]

Atento’s Digital Solutions Enhances Customer Experience and Increase Efficiency Across the Value Chain of Banks and Financial Service Providers

Atento presented at Fintech Americas 2018 its CRM/BPO solutions for the banking and financial services sector The Company’s offering for the sector encompasses a wide range of solutions from marketing and lead generation to back office solutions, including digital solutions such as 100% digital sales and 100% digital collections among others Atento’s solutions are customized […]

Unimed-Rio Signs Agreement with Atento in Brazil to Modernize its Customer Relationship Structure

The agreement includes the transfer of part of Unimed-Rio customer relationship operations to Atento to guarantee the best experience for their customers and deliver significant gains in quality and efficiency With this carve out, Atento continues to execute its growth strategy and strengthen its leading position in the Brazilian CRM/BPO market Thanks to the agreement, […]

Volunteers of Atento Contribute to Break the Record of "Un Sol para los Chicos", the Annual Fundraising Campaign to Support UNICEF in Argentina

For the 16th year in a row, Atento’s volunteer employees managed calls for “Un Sol para los Chicos,” the fundraising campaign to support UNICEF in Argentina This year, Atento’s volunteers contributed to raise $ 3.5 million Both the project’s infrastructure and coordination, and the telephone service were donated to UNICEF to support its charitable actions […]

KIA Strengthens its Digital Strategy to Enhance Customer Experience in Mexico with the Support of Atento

According to market research, over 60% of consumers decide on a brand, model, and price of a vehicle online, before visiting a dealership Kia and Atento have launched a customer relationship management strategy that will increase customer satisfaction and efficiency thanks to the use of digital technologies and an omni-channel interaction platform August 8, 2018 […]

Atento Reports Fiscal 2018 Second-Quarter Results Highlighted by Top-line Growth and EPS Expansion

Solid top-line growth across geographies, with revenues up 7.2% Multisector revenues up 9.1% in Q2, representing 60.9% of revenues Revenue mix from higher value-added solutions up 0.7 p.p. to 26.4% EBITDA grew a solid 15.6% in Q2, with margin up 0.7 p.p. to 10.4% Strong recurring EPS expansion of 19.9% to $0.20 Free cash flow […]

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