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Multi-generation management, innovation, and connectivity among the trends for the coming years, study led by Atento shows

Drawn up together with Inova Consulting, a leading Customer Experience Management company, the study presents the main trends for the sector in the coming years. The most important factors include the ability to have winning business models, the analysis of changes in human behavior, and the performance of managers. SÃO PAULO, January 13, 2022 – […]

Atento publishes 2020 ESG report

2020 report details Atento’s progress toward fulfilling various ESG commitments Atento’s social performance remains strong, while achieving carbon neutrality by 2030 remains on track   Madrid, 21 December 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the world’s five largest providers of customer relationship and business process outsourcing (CRM / BPO) services […]

Atento announces appointment of Pablo Sánchez as ESG Director

In his expanded role at Atento, Mr. Sánchez will lead the development and execution of the Company´s ESG strategy and plan, focused on further improving diversity, equity and inclusion as well as other sustainability attributes across all business areas globally MADRID, 14 December 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the […]

Atento unveils Flexible CX: a scalable customer service solution created for start-ups

Research shows 70% of start-ups do not have a CX strategy. Flexible CX allows fast-growing companies to connect with customers in a flexible way. The solution is scalable to drive businesses of any size while crating unique experiences for customers baed on the highest quality technology, management models and security. NEW YORK, December 1st, 2021 […]

Atento introduces Xtrabot, an omnichannel solution for automation of voice and text customer interactions

Atento’s new automated omnichannel platform allows conversations to seamlessly flow across all channels without the customer noticing, introducing voice and text bots at the first level of interaction to solve common and/or simple queries To date, Xtrabot managed more than 32 million customer interactions Atento designed Xtrabot to be integrated into any cognitive platform available […]

Atento Reports Fiscal 2021 Third Quarter and 9M Results

Sales (Total Annual Value) increase 34% YTD, growing 77% in US and EMEA Consolidated Revenues increase 4.1% in Q3 on Multisector growth in US and strong TEF sales in Brazil   Strong Consolidated EBITDA in Q3, up 14.7% to $51 million, with margin expanding to 13.9% Reiterating FY 2021 guidance NEW YORK, November 15, 2021 […]

ISG announces Atento as leader in the U.S. in its 2021 Contact Centre Customer Experience Services Quadrant Report

ISG Research has published a new report in which it has named Atento as Leader in three categories of its Quadrant Report. Atento was named Leader in the areas of Digital Operations, Work From Home Services and Social Media CX Services, and Challenger in the area of AI & Analytics. NEW YORK, November 10 2021 […]

Atento joins the Tent Partnership for Refugees, committing to explore hiring and training opportunities for Afghans in the U.S.

The Tent Partnership for Refugees has galvanized support for refugees from 190+ businesses around the world. Atento has announced its commitment to explore hiring training opportunities for Afghans in the U.S. through the Tent Coalition for Afghan Refugees. NEW YORK, November 3, 2021 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), one of the […]

HFS Research names Atento Top Ten Digital Contact Center Provider

HFS Research’s 2021 Best of the Best Service Providers report names Atento one of the world’s top ten Digital Contact Center Providers Atento receives high rankings in subcategories for “Scale and Delivery”, “Voice of the Customer” and “Innovation Capability” NEW YORK October 5, 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), the leading company […]

Atento appoints Josh Ashby as Chief Delivery Officer

Ashby will lead operations, focusing on developing and deploying processes and tools that enable the company to become the leading provider of customer experience solutions worldwide. NEW YORK, September 1, 2021 – Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), the leading company in customer relationship services and business process outsourcing (CRM / BPO) in […]

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