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Atento introduces the Virtual Hub: the first management center for working-from-home CX agents

The hub aims at increasing operating efficiency and control for CX remote workers, and will provide greater reach when connecting with other offices everywhere. Atento’s Virtual Hub counts on strict security protocols, both physical and virtual.   Madrid, May 27  2021– Atento S.A. (NYSE: ATTO), one of the five largest providers of customer relationship and […]

Atento appoints Eduardo Aguirre as new Global CIO

From his new position, Aguirre will continue to lead Atento’s digital transformation and to optimize the Company’s internal processes and operations, while also boosting the ongoing improvements in value-added Next Generation services  NEW YORK, May 18, 2021– Atento S.A. (NYSE: ATTO, “Atento” or the “Company”), the leading company in customer relationship services and business process […]

Interfile, an Atento company, announces organizational changes and a new phase

The new structure is one of the strategies to createmoresynergywith Atento, which acquired 100% of the company in 2019. BPO specialist company closed  2020 with an increase ofmore than 20% in revenues compared to the previous year.  São Paulo,  May 13, 2021  –  Recently the back-office automation service offer has gained relevance in the portfolio of […]

Atento Reports Fiscal 2021 First Quarter Results

Commercial wins, revenue growth and efficiencies led to record positive operating cash flow; Revenues in hard currencies already at 25% of total, on strong US growth; On track to delivering guidance for FY 2021 NEW YORK, May 5, 2021 – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and […]

Atento’s Solutions Support the Fight against COVID-19

Atento HIPPA-certified agents achieved a CSAT rating of 94 percent in their outbound and outreach programs providing support for general inquiries. 4M residents Have been served using the 1-855-MD-GOVAX state Hotline   NEW YORK, April 20, 2021 —  Atento S.A. (NYSE: ATTO, “Atento” or  the “Company”), one of the world’s top five providers of customer […]

Atento supports GameStop to overcome pandemic shortfalls

• Atento agents were actively working from home in a few weeks to provide the best CX during one of the most uncertain moments of the pandemic. • GameStop found a reliable partner in Atento to solve its outsourcing challenge. NEW YORK, March 29th 2021 — The health pandemic brought about a large number of […]

Atento announces that another partner joins its acceleration program

With this inclusion, the company expands the performance of Atento Next, its startup accelerator.  SÃO PAULO, 24 March2021.Atento Next, the startup accelerator of Atento, a leading multinational in Customer Experience solutions in Brazil and Latin America, selected another startup with innovative initiatives and disruptive technologies to join its startup acceleration program and thus improve the […]

Atento Recognized by Frost & Sullivan as a Growth and Innovation Leader in the 2020 Frost Radar™ for Customer Experience Outsourcing Services Market in Latin America

Atento led the Radar Frost in Innovation (score of 4.5 out of 5); obtaining an above-average score on the Growth Index New York 11 March 2021.Frost & Sullivan has recognized Atento as a leader in the Frost Radar™: for Customer Experience Outsourcing Services Market in Latin America. This recognition rewards Atento’s experience in the CX […]

Atento Reports Fiscal 2020 Fourth Quarter and Full Year Results

Solid Q4 and FY 2020 with increased profitability and strong cash flow generation; Debt refinancing concluded in Q1 2021; Confidence in growing opportunities and improving future results NEW YORK, March 3, 2021– Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer relationship management and business-process outsourcing services in Latin America, and among […]

RPA technology reduces the cost of managing bank receipts by up to 90%

According to Gartner, worldwide revenues from robotic process automation (RPA) software will reach $ 1.89 billion this year, an increase of 19.5% from 2020 Atento managed more than 90,000 receipts for one of its clients in the real estate sector in 2020 with RPA technology, reducing its management cost by 90% Madrid, 23 February 2021. […]

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