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60% of companies believe they will recover sales level during this year

Despite the general drop in sales, according to the latest survey carried out by Atento, 60% of companies worldwide consider that they will recover their pre-pandemic sales levels this year, while 34% consider that they will need more than 12 months Madrid, 14 January 2021- The current health crisis is having a strong impact on […]

Artificial Intelligence and virtual environments, main trends for 2021

According to Atento, the consolidation of remote work environments and the rise of disruptive technologies such as Artificial Intelligence will be some of the most outstanding CX trends for 2021 Madrid, January 7 2020.During the last year, Covid-19 has led to many changes in all sectors. In some cases, it has precipitated the processes and […]

Atento’s CX Solutions support the 30% increase in eCommerce over the Holiday Season

New York, 22 December 2020. It is hardly surprising that this year has been a beneficial one for e-Commerce. With the health situation requiring many of us to stay indoors for extended periods of time, and the prospect of entering physical stores for our Holiday shopping proving to be less than desirable, the online route […]

Atento offers four free hours of high-level CX process consulting this Black Friday

26 November 2020, New York– Atento welcomes in the Holiday season this Black Friday offering four hours of high-level process consulting to new prospects in the USA, in a bid to help some of the most forward-facing companies scale their business needs in the post-pandemic digital era. This special offer is available exclusively in the […]

75% of companies admit having seen their sales affected this year

According to the survey carried out by Atento, 69% of companies are redefining their sales strategy. To achieve this, 27% bet on adapting the offer to the new demand and 24% on promoting digital channels. Regarding the best channels for sales, 25% still prefer face-to-face services, compared to 22% that prefer the telephone and 18% […]

Atento launches its Startup accelerator

Launch of the project, named Atento Next, will have a selection of startups in areas of interest to the company Selected start-ups will have the opportunity to create business initiatives and implement projects with one of the top 5 Customer Experience companies in the world Sao Paulo, November 18, 2020 – In line with the […]

Atento Reports Fiscal 2020 Third Quarter Results

Revenue growth accelerates 10.5% sequentially and rises 2.2% YoY on consistent Multisector growth across regions, driven by next-generation services, Brazil and US+Nearshore EBITDA up 102% sequentially and 13.9% YoY on 10.8% rise in Multisector sales, more profitable programs and higher operating efficiencies YTD free cash flow of $9 million, up approximately  $100 million YoY NEW […]

Atento is the clear leader in the Latin American market

Atento’s market share approximately three-times higher than second-largest provider in Latin America’s aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage points above second-largest competitor New York, November 05, 2020–Atento S.A. (NYSE: ATTO, “Atento” or “Company”), one of the world’s five largest providers of customer relationship […]

Atento integrates technology from Microsoft, SAP, Avaya and NICE to deliver the best CX into their ecosystem

New York, 29 October 2020.As one of the world’s top five CRM and BPO service providers, Atento is constantly striving to innovate and improve systems and operations giving its agents new digital capabilities to reinforce its proven experience in personal treatment and drive new efficiency gains for its clients – some of the world’s most […]

Atento@Home: upholding first-rate user experience in the virtual workspace of the future

New York, 22 October 2020. Over the past few months employees across the globe, forced to abandon their offices, have been transforming their homes into temporary offices spaces. And with many of the technological giants reporting plans to roll out working-from-home in the long-term, it is becoming clear that this new trend will shape the […]

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