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79% of Atento’s clients says they will keep the telecommuting model after the crisis is over

Atento, the leading company in customer relationship services and business process outsourcing (CRM / BPO), has surveyed its clients to find out how Covid-19 has affected their business models. 47% of respondents consider that the highest risks they face after the crisis is losing their customers and the consumption drop of their product or service. […]

Riot Games chooses Atento as a strategic partner of customer service for Brazilian players

Project starts in May and was implemented 100% remotely, due to the pandemic of the new Coronavirus  Madrid, May 26 2020 – Riot Games, an American company that develops and publishes games like League of Legends, has just signed a partnership with Atento, a multinational leader in customer experience solutions in Brazil and Latin America, […]

Atento Announces Institutional Investors to Acquire Bain Capital’s Equity in the Company

HPS Investment Partners, GIC and Farallon to invest independently in Atento Participation reflects confidence in Atento’s Three Horizon Plan, a three-year strategic plan to establish a stronger, more profitable growth path to enhance stakeholder value NEW YORK, May 7th, 2020 –Atento S.A. (NYSE: ATTO, “Atento” or “Company”), the leading provider of customer relationship management and […]

Atento Reports Fiscal 2020 First Quarter Results

Three Horizon Plan continues gaining traction with strong Multisector growth YoY Robust contingency plan to protect employees and other stakeholders Improved cash generation in the quarter Total liquidity of $163 million guaranteeing business stability NEW YORK, May 7, 2020 — Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customerrelationship management and […]

ATENTO keeps offering appropriate solutions to cover the needs of its customers

Atento continues to offer solutions that allow new business generation for its clients and avoids a possible stagnation once the recovery from the COVID-19 crisis begins to take effect.  The implementation of strict health and safety measures in all operations has allowed Atento to keep practically all of its work centers open, which, along with […]

Atento Provides Update on COVID-19 Response

Agents working remotely increases to nearly 40% of global workforce  Services launched for Latin-American governments to facilitate information management during pandemic Solid balance sheet supports ramp up of extensive safeguards and ability to deliver essential services   NEW YORK –Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process […]

ATENTO, essential in the fight against COVID-19 in the main markets in which operates

Various Central Governments have trusted Atento to launch services that facilitate the management of citizens, preventing their presence outside. The Government of Peru has assigned the attention of line 113 of the Ministry of Health to Atento, where specialized attention is provided on queries by COVID-19. In El Salvador, Atento has launched a channel for […]

EXTERNAL RELEASE: EXTENSION OF TELE-WORK IN ATENTO DUE THE EVOLUTION OF COVID-19

As a result of the effort made by Atento to guarantee the safety and health of its employees, around 27,000 company workers are already carrying out their work remotely. This figure represents 25% of all Atento employees globally in a record time. Atento continues to work to expand the number of managers who can carry […]

EXTERNAL RELEASE DUE THE EVOLUTION OF COVID-19

The priority of Atento is the health and well-being of the employees and, therefore, it has implemented strict control and security measures in all of its centers The governments of most of the countries where Atento operates have declared their services as essential in the context in which we find ourselves today. Our commitment to […]

Voice remains the preferred channel for consumers to engage with brands

On the occasion of the international Consumer´s Day, Atento reveals the main trends and changes in consumer habits in its relationship with brands In 2019, Atento managed more than 2 billion interactions with clients through the voice and digital channels (chats, social networks, emails, instant messages and SMS) According to Gartner’s predictions, the market for […]

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