Customer Care

A holistic and automated approach to the customer service journey.

Based on CX consultancy, which includes semantics technology over an omnichannel platform, we provide the best service through customer preferred interaction tool.

Benefits

Solutions

1. Retention
2. Digital Customer Care
3. Shielding
3. Social Media Engagement

Intelligent interactions applied over the customer lifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.

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Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.

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Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.

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A resolutive and automated social media engagement solution that offers excellence in service, monitoring, moderation and management, through social networks, supported by semantic technology.

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See how this solution works in practice.

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Articles

Atento Colombia, Premio Oro en los CX AWARDS

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We launched Atento Next, our Startup Accelerator

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Q3 results by our CEO, Carlos López-Abadía

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