Pharmaceuticals

Innovation and efficiency to meet the demands of consumers in pursuit of safety and reliability.

To meet this demand, we offer solutions to increase consumer satisfaction in every brand interaction, on multiple communication channels.

Service Automation

This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%.

LUI – Language User Interface

The challenge was to develop a humanized IVR for a payments company, focusing on the main journeys and best possible user experience.

Articles

Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

How to adapt the profesional profiles to the new demands and challenges of society

It is still too early to know the work scenario that COVID-19 will leave, but undoubtedl ...

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Customer service now requires more customization

The way that brands relate to their customers has evolved with the development of new di ...

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Icone globo terrestre

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