Man holding a transparent cellphone Man holding a transparent cellphone

Next Generation Capabilities


Back and front-office automation for improved efficiency and consumer experience.

Business processes management, involving capture, verification, analysis, fraud prevention, etc. The expertise and knowhow of BPO specialists Interfile (an Atento Group company) ensure process efficiency and assertiveness. We have also partnered with UiPath to improve our automation resources and train traditional agents as Blueprism programmers.



Pessoas em reunião
Pessoas em reunião

Banking Account

Formalization of opening bank accounts, from the capturing and checking documents and fraud prevention, to authorization for opening, with self-service adoption, process integration and automation, seeking agility in the response to the consumer and reducing administrative costs.

View More   >

See how this solution works in practice.

Contact us


Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

How to adapt the profesional profiles to the new demands and challenges of society

It is still too early to know the work scenario that COVID-19 will leave, but undoubtedl ...

View More +

Customer service now requires more customization

The way that brands relate to their customers has evolved with the development of new di ...

View More +