Next Generation Capabilities
We optimize customer journeys and business processes to provide a distinctive CX
We improve consumer journeys and business processes by means of our CX process consulting team. We fully map the end-customer’s journey and define processes to generate a better and increasingly optimized brand experience, maximizing retention, resolution, sales conversion, and a comprehensive view of a brand’s users. Our distinction lies in the actions of Language User Interface (LUI) consultants with a value proposition based on traditional-to-humanized IVR, as well as Bots to attain higher retention levels. We develop the best conversation interface language based on the brand’s persona, dynamic and progressive navigation, propensity analysis, and applied NLP and AI tools.
Fully mapped end-customer journey and processes to generate a better and increasingly optimized brand experience.
Increased retention, resolution, conversion, and a comprehensive view of the users of a brand’s services.
Predictive analysis with applied NLP and AI.
We create conversational interfaces languages based on the brand’s persona, and dynamic and progressive navigation.
The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.
Intelligent interactions applied over the customerlifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.
A B2B Sales operation, 24 hours available, combining digital and non-digital strategies with analytics, to increase sales conversion, along with highly skilled agents to establish a long-term relationship with customers
Solution that use direct sales technique integrating the advantages of a face-to-face client contact with the use of technology tools, application of methodologies, adaptation of profiles and correct operational management.
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Customers for Life
Unique solution for management of the client's technical support and post-sales service.
Customer service as a key element in differentiation
Sales service through online promoters, the so-called e-promoters, developed for an electronics manufacturer. The solution allows consumers to interact in real time with a consultant via chat, voice or video to purchase products from the brand's portfolio.
Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.
How to adapt the profesional profiles to the new demands and challenges of society
It is still too early to know the work scenario that COVID-19 will leave, but undoubtedl ...View More +