Next Generation Services
Agile consumer response, focusing on engagement and problem-solving efficiency.
Service channels integration, preserving the contacts history.
Ability to provide a single and continuous customer experience, regardless of the number of contacts and channels used.
Integrated tracking of all contact stages to enable improved quality control.
Managing the late stage collection process focusing on credit recovery. It has an analytics layer to improve data in order to ensure the location of the final consumer, generate models of payment propensity, scoring and intelligent segmentation. Offering efficient channels, attraction and re-marketing campaigns for negotiation with reach and recovery.View More >
The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.View More >
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.View More >
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.View More >
See how this solution works in practice.Contact us
Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.
How to adapt the profesional profiles to the new demands and challenges of society
It is still too early to know the work scenario that COVID-19 will leave, but undoubtedl ...View More +