Engaging users by means of integrated social-media service.
Relationship consultants with skilled profiles in each segment, plus constant training to provide the best user experience on social media, with a constant focus on resolution and full automation. In addition, a multidisciplinary team provides brand and crisis management with support from insights, reports and dashboards generation.
Related Next Generation Services:
Improved demands comprehension, reduces operation time, and increases service capillarity.
Causal analysis, brand heath assessment, and crisis contingency focused on adding business insights.
Improved response resolution, with higher customer satisfaction rates.
A team that is specialized on both Customer Service and Social Media, Chat, e-mail and text channels to leverage management and engagement through these digital channels.
Use of the Keepcon semantics technology platform, which automates text comprehension and categorization, enabling automated routing, flags and responses.
Metrics and analysis that focus on customer satisfaction, efficiency and process improvements to transform the business model and generate business opportunities.
Over 600 thousand
Social-media mentions in the last year.
Official social networks monitored.
Monitored and listened.
See how this solution works in practice.Contact us
“Process consultancy” CASE – Utilities Client
Case 012 Federal Administration of Catalunya
Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.
How to adapt the profesional profiles to the new demands and challenges of society
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