Knowledge Assistant
From Information Overload to Real-Time Empowerment:
Equip Agents with the Knowledge to Win Every Interaction
Success starts with smarter support. Knowledge Assistant transforms scattered information into instant, in-the-flow guidance — accelerating agent performance, boosting resolution rates, and elevating every customer experience. By giving your teams AI-powered answers exactly when they need them, Knowledge Assistant doesn’t just support your agents —it turns them into experts.
Knowledge Assistant is Atento’s AI-powered Agent Assist solution that delivers real-time answers to help agents resolve issues faster and more accurately. By surfacing the right information at the right moment, it cuts handle times, improves resolution rates, and ensures consistent, on-brand service — all without disrupting workflow.
Key benefits:
- Faster, more accurate responses
- Consistent customer experiences
- Quicker onboarding and continuous agent growth
- Cross-sell and upsell recommendations
- Next Best Action and Offer to boost NPS and ARPU
Seamlessly integrated and scalable, Knowledge Assistant turns every agent into a high performer from day one.
