Manufacturing

Unmatched CX with Manufacturing Precision

We provide tailored CX solutions to the manufacturing industry, supporting key players at every stage of the customer journey.

Industry Trends

The industry is undergoing significant transformation driven by technological advancements and market dynamics. Some of key trends shaping the future:
Slower Growth:
Global economic growth is projected to slow to 2.6% in 2024, UN Trade & Development news. 1
Technological Integration:
By 2024, 60% of companies will integrate AI and ML, revolutionizing their productivity.
Chemicals:
96% of U.S. goods use chemical sector products. 2
Textile & Footwear:
Expected to reach $145 billion in global revenue. 3
Innovation Drivers
3D Printing & Robotics:
Leading advancements in production and automation.
Robotics:
Transforming the workforce with increased efficiency.
Materials Science:
Innovations in molecular structures driving new material development.
Sustainability Practices:
Minimizing environmental impact and promoting ecological balance.
  1. UN Trade & Development news
  2. Chemical Sector Profile (cisa.gov)
  3. Textile & Other Footwear – Global | Market Forecast (statista.com)

Discover our success stories

Improving Service Processes With AI Studio

A global innovation-led company partnered with Atento to identify improvement opportunities, strengthen technical knowledge, and create a more consistent approach to service execution using AI Studio and operational mapping.

Improving Service Quality with AI Insights

A global leader in commercial refrigeration used AI Insights to analyze 547 customer calls, identify the main causes of inefficiency, and uncover practical ways to improve service quality, reduce friction, and strengthen the customer experience.

Revamping CX and Post-Sales to Enhance Customer Interaction

A 90-year leading manufacturer, specializing in residential and commercial water heaters, boilers, heating, ventilation and a/c equipment, sought a partner to enhance their CX. An Atento client since 2015.

How we can help

Our tailored solutions are engineered to meet the pulse of industry trends.

Acquisition: Attract new customers through web consultations, price comparisons, and promotional guidance.

Customer Experience: Enhance customer experience with detailed product information, expert consultations, warranty management, and technical support.

Retention: Boost customer retention with welcome calls, cross-sell and up-sell strategies, loyalty program management, and efficient handling of returns and product guarantees.

Collections: Streamline billing, collections, reimbursements, and reactivations to maintain smooth operations.

The Customer Journey + Our Solutions

Search

Consideration

Decision

Products
purchase

Usage / service

Assessment

Retention

Manufacturing

Do you want to learn more?

Contact us
Atento Logo
Careers
Contact
LinkedIn Newsletter