Manufacturing
service operations and aftermarket growth
Manufacturing Service
is Part of The Product Experience
In manufacturing, CX does not end at the sale. It continues through order visibility, technical support, spare parts, warranty handling, field service coordination, and aftermarket care.
Atento helps manufacturers move beyond fragmented support models. We combine CX consulting, AI, digital capabilities, and operational expertise to improve how service works across the business.
Outcomes that Matter to Manufacturing Leaders
We help manufacturers improve the metrics that shape both customer loyalty and operational performance:
Faster response and resolution for technical and service-related requests
Lower cost-to-serve through automation, AI guidance, and workflow efficiency
Stronger aftermarket experience that supports retention, renewals, and revenue growth
Better visibility across orders, cases, warranties, and service status
More consistent support across regions, channels, and partner ecosystems
Watch how Atento helps deliver faster support, clearer communication, and smarter service across technical support, warranty, parts, and field service moments
What is Changing in Manufacturing CX
Aftermarket matters more
Source: McKinsey
AI is getting practical
Source: Gartner
Digital-first is the new baseline
Source: McKinsey
CX Built for The Realities
of Manufacturing
Manufacturing service is rarely simple. Customers need support across product selection, delivery updates, installation, troubleshooting, maintenance, claims, warranties, and returns. Many interactions also require coordination between contact centers, back office teams, service partners, dealers, and technicians.
Atento helps manufacturers simplify that complexity. We design and run CX operations that connect channels, people, and technology so customers can move faster from issue to resolution and from transaction to long-term value.
Our AI solutions help manufacturers reduce friction, improve service speed, and support teams handling more technical, high-stakes interactions
AI Agent
Automates routine inquiries such as order status, warranty questions, appointment requests, parts availability, and service updates with 24/7 responsiveness.
AI Agent Assist
Guides agents in real time with recommended answers, next-best actions, knowledge support, and workflow prompts to improve accuracy and reduce handle time.
AI Advanced Insights
Turns conversations and operational signals into actionable insight, helping leaders identify service bottlenecks, recurring issues, customer pain points, and opportunities to improve performance at scale.
The direction is clear: AI is becoming central to service strategy, especially in self-service, agent assist, and resolution efficiency, while human expertise remains critical for more complex cases.
