Manufacturing

Unmatched CX with Manufacturing Precision

We provide tailored CX solutions to the manufacturing industry, supporting key players at every stage of the customer journey.

Industry Trends

The industry is undergoing significant transformation driven by technological advancements and market dynamics. Some of key trends shaping the future:

Slower Growth:
Global economic growth is projected to slow to 2.6% in 2024, UN Trade & Development news. ¹

Technological Integration:
By 2024, 60% of companies will integrate AI and ML, revolutionizing their productivity.

Chemicals:
96% of U.S. goods use chemical sector products. ²

Textile & Footwear:
Expected to reach $145 billion in global revenue. ³

Innovation Drivers

3D Printing & Robotics:
Leading advancements in production and automation.

Robotics:
Transforming the workforce with increased efficiency.

Materials Science:
Innovations in molecular structures driving new material development.

Sustainability Practices:
Minimizing environmental impact and promoting ecological balance.

Discover our success stories

Revamping CX and post-sales to enhance customer interaction

A 90-year leading manufacturer, specializing in residential and commercial water heaters, boilers, heating, ventilation and a/c equipment, sought a partner to enhance their CX. An Atento client since 2015.

How we can help

Our tailored solutions are engineered to meet the pulse of industry trends.

Acquisition: Attract new customers through web consultations, price comparisons, and promotional guidance.

Customer Experience: Enhance customer experience with detailed product information, expert consultations, warranty management, and technical support.

Retention: Boost customer retention with welcome calls, cross-sell and up-sell strategies, loyalty program management, and efficient handling of returns and product guarantees.

Collections: Streamline billing, collections, reimbursements, and reactivations to maintain smooth operations.

The Customer Journey + Our Solutions

Search

Consideration

Decision

Products
purchase

Usage / service

Assessment

Retention

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Cookie	Duration	Description	Provider
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Cookie	Duration	Description	Provider
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Cookie	Duration	Description	Provider
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