We implement social media listening to deliver monitoring and moderation services supported by semantic technology and digitally savvy agents.
We implement social media listening to deliver monitoring and moderation services supported by semantic technology and digitally savvy agents.
Proven Results
10% improvement in answer quality and response time reduced by 66%.
15% conversion rate to presales, with an 8.83% improvement over the previous year.
SLA goal achieved by 10%.
95% of contacts reached on the first try.
Our Approach: How We Drive Results
How We Do It?
Capabilities: Our Comprehensive Toolkit
Customer Engagement:
Specialized Team: Our team is specialized in customer service and social media management across chat, email, and text channels, leveraging these digital channels for enhanced management and engagement.
Engagement Strategies: Use journey mapping, customer profiling, UX design, and conversational brand personas to create meaningful customer interactions.
Analytics:
Keepcon Semantics Technology: Utilize the Keepcon semantics technology platform to automate text comprehension and categorization, enabling automated routing, flags, and responses.
Performance Metrics: Focus on metrics and analysis that drive customer satisfaction, efficiency, and process improvements to transform business models and generate business opportunities.
AI Technologies:
NLP and Voice/Text Bots: Deploy natural language processing (NLP) and voice/text bots to handle customer interactions efficiently.
Automated Data Extraction: Automate data extraction processes to ensure accurate and timely information retrieval.
Intelligent Automation:
Process Automation: Implement RPA (Robotic Process Automation) and BPMS (Business Process Management Systems) to streamline workflows and enhance operational efficiency.
Get Started Today
Transform your social media strategy with Atento's content moderation solution.
Contact us to learn how we can help you monitor, moderate, and manage your social media presence with innovative, performance-driven approaches.
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