High Tech

Supercharge Your Tech Game with
AI-Driven CX Solutions

We bridge the gap between cutting-edge technology and exceptional CX. Our industry-leading CX solutions, powered by AI and delivered by passionate, tech-savvy agents, ensure your high-tech company stays ahead in the competitive market.

High-Tech Industry Outsourcing Trends

Click to learn how we can help

Omnichannel Support:
Customers demand seamless interactions across multiple channels.

Atento ensures cohesive support across phone, email, chat, social media, and mobile apps, providing a unified customer experience.

Advanced Technologies:
AI and automation enhance efficiency and personalization.

Atento’s AI Studio and partnerships offer cutting-edge support without heavy investments in new tech.

24/7 Customer Support:
Global customers need round-the-clock support.

Atento’s global presence ensures 24/7 availability, reducing wait times and boosting satisfaction.

Data Security and Compliance:
High-Tech companies face strict regulatory requirements.

Atento’s cybersecurity measures and compliance expertise mitigate risks and manage complexities seamlessly.

Personalized Experiences:
Customers expect tailored interactions.

Atento leverages data analytics to deliver personalized support, enhancing loyalty and satisfaction.

Omnichannel Support:
Customers demand seamless interactions across multiple channels.

Atento ensures cohesive support across phone, email, chat, social media, and mobile apps, providing a unified customer experience.

Advanced Technologies:
AI and automation enhance efficiency and personalization.

Atento’s AI Studio and partnerships offer cutting-edge support without heavy investments in new tech.

24/7 Customer Support:
Global customers need round-the-clock support.

Atento’s global presence ensures 24/7 availability, reducing wait times and boosting satisfaction.

Data Security and Compliance:
High-Tech companies face strict regulatory requirements.

Atento’s cybersecurity measures and compliance expertise mitigate risks and manage complexities seamlessly.

Personalized Experiences:
Customers expect tailored interactions.

Atento leverages data analytics to deliver personalized support, enhancing loyalty and satisfaction.

Discover our success stories

Improving agents’ performance for the Born Digital champion

Accelerating learning and improving first-contact resolution for a seamless CX.

Enhancing Safety and Customer Experience for Securitas Direct

Securitas helps make the world safer for clients and their customers by combining specialized guarding services with world-class technology

Customers for Life

Unique solution for management of the client’s technical support and post-sales service.

An ERP system Company wanted to attract new business opportunities

The solution based on outgoing calls and boosted by Atento intelligence

LUI – Language User Interface

The challenge was to develop a humanized IVR for a payments company, focusing on the main journeys and best possible user experience.

How we can help

Acquisition:

Social Media Community Management: Engage your audience.
Lead Management: Improve conversion rates.
B2B/B2C Sales: Increase sales with targeted strategies.

Customer Experience:

Scheduling Appointments: Efficient client management.
Sales Contract Automation: Faster contract processes.
Onboarding: Smooth client transitions.
Setup Troubleshooting: Expert support for issues.
Client Support: Comprehensive new client assistance.

Retention:

Loyalty Programs: Boost customer loyalty.
Post-Sales Services: Ensure ongoing satisfaction.
CSAT Surveys: Collect valuable feedback.
Renewal Reminders: Keep clients informed.
Referral Programs: Encourage referrals.

Collections:

Invoicing & Billing: Precise handling.
Payment Receipts: Timely processing.
Early Collections: Maintain cash flow.
Late Collections: Manage overdue payments.