CX that scales at the speed of your technology...

and your customers

AI-POWERED

Fast Growth Demands Expertise

More channels, more tickets, more expectations, and zero tolerance for friction.
Atento helps high-tech brands deliver Total Experience (TX) across digital, voice, and operations—Augmented by AI.
Driven by people.

PAIN POINTS

What Buyers Are Up Against

This isn’t about adding headcount. It’s about a partner that safeguards CX, optimizes cost-to-serve, and scales globally at machine speed—without compromising quality.

Common pain points we solve:

Churn Risk from Friction

Billing confusion, setup failures, repeat contacts, slow resolution

Digital Drop-off

Customers start in self-service but fall back to agents when it doesn’t work

Cost Pressure

Growth increases volume, but budgets don’t scale the same way

Support Complexity

Technical troubleshooting + account issues + product education in one experience

Inconsistent Answers

Knowledge gaps across channels create rework and escalations

Trust & Risk

Self-service exists, but completion and confidence don’t
RESULTS

Outcomes That Matter

High-tech CX performance is measurable and tied directly to retention, expansion, and cost discipline.
 
What our clients optimize with Atento:

Faster resolution

by reducing handoffs and accelerating agent productivity

Higher containment

through smarter self-service + better escalation paths

Lower repeat contacts

by improving answer quality and first-time resolution

Improved CSAT/NPS

with consistent, on-brand experiences across channels

Lower cost-to-serve

through automation, routing, and workload reduction
TRENDS

What's Changing in the High-Tech CX

High-tech support is moving toward an operating model where AI handles more of the repetitive work—while humans focus on complex, high-value moments.

AI resolution rising

Salesforce predicts 50% of service cases will be resolved by AI by 2027 (up from 30% in 2025)
*Salesfroce

Customers expect instant clarity

Not “a response”; a solution. Speed without accuracy increases repeat contacts

Support is now a growth lever

CX is increasingly tied to retention, renewals, and expansion, not just ticket closure

Product feedback loops matter more

Support data is becoming a real-time signal for product teams: friction points, bugs, feature demand
OUR AI SOLUTIONS

AI That Improves CX Without Losing the Human Touch

We apply AI where it drives the most impact: answer quality, containment, routing, agent productivity, and insight.

Our AI Solutions for the high-tech industry:

AI Agent Assist

Equip agents with the knowledge to win every interaction

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AI Agent

An agent so real, it feels unmistakably human

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AI Advanced Insights

Transforms complex data into clear intelligence and strategic action

LEARN MORE
DELIVERY

Built for Always-on Global Tech Support

Our customers expect support that feels seamless—across channels, regions, and time zones.

What makes Atento work for high-tech:

Tech-savvy teams
trained to solve,
not script-read

Omnichannel delivery
across digital + voice
+ back office

Scalable operations
for product launches, spikes, and growth phases

Enterprise-ready security
practices aligned to regulated and risk-sensitive environments

Operational excellence
to keep SLA, quality, and cost aligned

case studies

Proof from Real Programs

Explore how high-tech and digital-first brands have improved experience, efficiency, and outcomes with Atento.

  • High Tech

Customers for Life

Unique solution for management of the client’s technical support and post-sales service.
Learn more
  • High Tech

Enhancing Safety and Customer Experience for Securitas Direct

Securitas helps make the world safer for clients and their customers by combining specialized guarding…
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  • High Tech

Improving agents’ performance for the Born Digital champion

Accelerating learning and improving first-contact resolution for a seamless CX.
Learn more
  • Customer Engagement  - 
  • High Tech  - 
  • Intelligent Automation

LUI – Language User Interface

The challenge was to develop a humanized IVR for a payments company, focusing on the…
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  • High Tech

An ERP system Company wanted to attract new business opportunities

The solution based on outgoing calls and boosted by Atento intelligence
Learn more

LET’S TALK

Ready to improve outcomes without inflating cost-to-serve?

Let’s map your biggest CX friction points and show where AI + people-led delivery can move the needle fastest.

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