Telecom
Achieve more rewarding connections with your customers
The Telecommunications industry has seen a change in thinking regarding consumer loyalty drivers and NPS (Net Promoter Score). It is no longer enough to offer competitive pricing for service packages or promote efficient features (e.g., internet speed, area coverage, etc.) to build and maintain customer engagement. 82% of telecom consumers will consider service provider alternatives if they experience a poor customer journey. And 27% of them would abandon the purchasing process entirely*. (*US Telecom Report).
To fulfill customers’ expectations, Telcos have to offer unified and consistent experiences that bring value to customers reducing friction at every stage of their journey. Delivering personalized omnichannel experiences, powered by automation and knowledgeable agents is key for Telcos to build and maintain a satisfied customer base.
How we can help:
Customer Service
Devices
Voice mail setup
Password reset
Mobile hotspot
Bills & payments
SIM cards
Service management
Store address
Subscription
Account management
Sales
Live shopping assistance
Devices & phones purchase
Plans
Device insurance
Technical support
B2B Customer support
Connectivity
Network & hotspots
Sales support
Devices support
Back-Office
Technical assistance management (field)
Legal contract support
