Achieve more rewarding connections with your customers
The Telecommunications industry has seen a change in thinking regarding consumer loyalty drivers and NPS (Net Promoter Score). It is no longer enough to offer competitive pricing for service packages or promote efficient features (e.g., internet speed, area coverage, etc.) to build and maintain customer engagement. 82% of telecom consumers will consider service provider alternatives if they experience a poor customer journey. And 27% of them would abandon the purchasing process entirely*. (*US Telecom Report).
To fulfill customers’ expectations, Telcos have to offer unified and consistent experiences that bring value to customers reducing friction at every stage of their journey. Delivering personalized omnichannel experiences, powered by automation and knowledgeable agents is key for Telcos to build and maintain a satisfied customer base.
How we can help:
Voice mail setup
Bills & payments
Live shopping assistance
Devices & phones purchase
B2B Customer support
Network & hotspots
Technical assistance management (field)
Legal contract support