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Telecom

Achieve more rewarding connections with your customers

The Telecommunications industry has seen a change in thinking regarding consumer loyalty drivers and NPS (Net Promoter Score). It is no longer enough to offer competitive pricing for service packages or promote efficient features (e.g., internet speed, area coverage, etc.) to build and maintain customer engagement. 82% of telecom consumers will consider service provider alternatives if they experience a poor customer journey. And 27% of them would abandon the purchasing process entirely*. (*US Telecom Report).

To fulfill customers’ expectations, Telcos have to offer unified and consistent experiences that bring value to customers reducing friction at every stage of their journey. Delivering personalized omnichannel experiences, powered by automation and knowledgeable agents is key for Telcos to build and maintain a satisfied customer base.

What we offer:
Next Generation Services

Speech and predictive analytics provide our CX teams with actionable insights to drive valuable conversations with customers. A higher understanding of customers helps design innovative products, provide timely offers, and improve service overall, increasing revenue through upselling and cross-selling products and services.

Atento’s omnichannel platform is supported by CX experts that apply a consultative approach to the customers journey. We leverage customer data to identify opportunities and improve touchpoints by implementing automation, and reinforcing the human touch when necessary.

Our solution automates repetitive tasks such as invoicing, monitoring, data transferring, security, and reporting; allowing agents’ time to have more meaningful engagements. Using RPA, we measure operation outcomes, improve employee productivity, lower new service development costs, and enhance the customers experience.

How we can help:

Customer Service

Devices

Voice mail setup

Password reset

Mobile hotspot

Bills & payments

SIM cards

Service management

Store address

Subscription

Account management

Sales

Live shopping assistance

Devices & phones purchase

Plans

Device insurance

Technical support

B2B Customer support

Connectivity

Network & hotspots

Sales support

Devices support

Back-Office

Technical assistance management (field)

Legal contract support

Do you want to know more?

Contact us!

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