Management of the entire customer journey, through the combination of integrated channels and process automation, allowing a more complete view of the entire journey. We focus on problem-solving, and involve experts and content curators (LUI - Language User Interface), and incorporate human contact when necessary.
Reduced cost of service, of return call requirements, and unproductive contacts.
Proactive actions based on predictive algorithms.
And a better user experience, improving indicators – such as NPS – and reducing complaints.
Implementation process driven by customer journey and content curating, with a focus on resolution.
Integrated management of voice channels, digital channels operation, and continued improvement process.
Personalized language service, using Language User Interface (LUI).
due to greater customer satisfaction
with reduction of technical visits
thanks to the training of agents
See how this solution works in practiceContact us
Partnership between Riot Games and Atento was implemented 100% remotely
Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
“High-performance Management Model” case – Client Repsol