A comprehensive view of the entire consumer service journey.
The goal is to offer the best-in-class customer experience at each point of contact. This is done by combining channels together with automating processes, which enables a more comprehensive view of your customer’s entire relationship journey, including action by relationship experts and content curators (LUI). By focusing on agility and resolution, this leads to improve indicators like NPS and reduce complaints to continuously provide the best results.
Related Next Generation Services:
Reduced cost of service, of return call requirements, and unproductive contacts.
Proactive actions based on predictive algorithms.
And a better user experience, improving indicators – such as NPS – and reducing complaints.
Implementation process driven by customer journey and content curating, with a focus on resolution.
Integrated management of voice channels, digital channels operation, and continued improvement process.
Personalized language service, according to your public.
Over 1 Million
Chatbot service events.
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Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
“High-performance Management Model” case – Client Repsol